At a Glance
- Tasks: Lead customer journey transformations and ensure smooth platform upgrades.
- Company: Finastra, a global leader in financial services software.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Join a team that shapes the future of financial services.
- Why this job: Make a real impact on customer experiences in a dynamic industry.
- Qualifications: Strong project management skills and adaptability in fast-paced environments.
The predicted salary is between 70000 - 90000 £ per year.
Who are we?
At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry.
Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
What will you contribute?
We are seeking a highly driven and adaptable Customer Journey Transformation Program Manager to support a critical modernisation initiative within the Lending business unit.
This individual will operate at the intersection of the COO, Product (CPO), Sales (CRO) and Technology (CTO) organisations to ensure customers are prepared for upcoming platform upgrades and migration journeys.
This is a high impact, hands on role requiring a versatile operator who can bring structure to complex transformation efforts, and drives measurable execution.
The role will play a pivotal part in enabling customer readiness, shaping future state journeys, and providing insight and guidance to the COO leadership team.
This role is central to the success of the Lending modernisation program.
By ensuring our customers, and internal teams, are ready for the transformation journey, this role will directly impact adoption, customer satisfaction, and the long-term scalability of our platform.
Responsibilities
Customer Journey Transformation Program Manager employer: Finastra
Finastra is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals passionate about AI in banking. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to work on cutting-edge projects that shape the future of finance. Located in a vibrant tech hub, our team enjoys a dynamic work environment that encourages creativity and offers unique advantages such as flexible working arrangements and a focus on work-life balance.
