At a Glance
- Tasks: Resolve technical queries for our FinTech software via phone, email, and remote support.
- Company: Join Finastra, a leading FinTech company with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with a focus on professional development.
- Why this job: Make a difference in the FinTech world while enhancing your tech skills.
- Qualifications: Strong IT skills and customer service experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
Finastra is seeking a Technical Support Representative based at our Bangor site to resolve technical queries for our Fin Tech software suite.
You will handle queries via telephone, email and remote support, ensuring professional customer interactions and timely solutions.
Key responsibilities include leveraging product knowledge, meeting defined SLAs, and collaborating with peers and management.
The role emphasizes strong IT skills, customer service experience, and a proactive learning mindset.
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We think you need these skills to ace Technical Support Specialist - FinTech (Hybrid) in Bangor
Technical Support
Customer Service
Product Knowledge
IT Skills
Communication Skills
Problem-Solving Skills
Time Management
