At a Glance
- Tasks: Support customers using Finastra payments systems and coordinate with internal teams.
- Company: Join a global leader in financial services software, shaping the future of finance.
- Benefits: Unlimited vacation, hybrid work, health insurance, and career development opportunities.
- Other info: Inclusive culture with opportunities for volunteering and personal growth.
- Why this job: Make a real impact by building strong client relationships and driving success.
- Qualifications: 2+ years in customer advocacy, excellent communication skills, and a Bachelor's Degree.
The predicted salary is between 60000 - 80000 £ per year.
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
About the Role: You will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure, and Development teams. The ideal candidate is passionate about technology, resourceful, and has excellent customer facing skills. We are looking for an individual who is able to coordinate, assist and maintain solid customer relationships. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product, and Development to effectively support customers on their Payments platform.
What will you contribute?
- Strategic Client Engagement: Serve as the primary relationship owner for assigned clients, driving strategic alignment and fostering long-term partnerships.
- Senior Stakeholder Management: Engage with senior-level stakeholders to understand business goals, communicate value, and secure executive sponsorship.
- Proactive Success Planning: Lead customer success programs, including onboarding, enablement, and continuous improvement initiatives.
- Escalation Management: Act as the primary point of escalation for critical issues, ensuring timely resolution and transparent communication.
- Operational Excellence: Deliver structured operating reviews (Weekly Cadence, MORs, QBRs) to monitor performance and drive accountability.
- Risk Mitigation & Issue Resolution: Identify and prioritize service issues, proactively manage risks, and ensure successful resolution.
- Value Realization: Drive measurable outcomes, including increased adoption, reduced support cases, improved system performance, and enhanced client satisfaction.
- Relationship Development: Build and maintain strong operational relationships with clients, focusing on retention, growth, and strategic impact.
Required Skills and Experience:
- Minimum of 2 years of experience as a customer advocate, relationship manager.
- Excellent communication and customer support skills, corresponding with senior leadership to successfully solve complex problems exercising judgment based on the analysis of multiple sources of information.
- Incident Management experience by participating in bridge calls for major incidents and documenting troubleshooting steps and service restoration details.
- Bachelor's Degree.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
- Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
- Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.
- Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
- Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Senior program manager in London employer: Finastra Technology
Finastra is an exceptional employer that prioritises employee well-being and career development, offering unlimited vacation, hybrid working arrangements, and a comprehensive benefits package including health and financial security. Our inclusive work culture fosters collaboration and innovation, while our commitment to sustainability and community engagement allows employees to make a meaningful impact both within and outside the company. Join us in shaping the future of financial services and enjoy a rewarding career with ample growth opportunities in a dynamic global environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior program manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Finastra on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Finastra's products and services. Dive into their payments systems and think about how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with senior stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Finastra team.
We think you need these skills to ace Senior program manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for technology and customer support shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in the financial services industry.
Tailor Your Experience:Make sure to highlight your relevant experience in customer advocacy and relationship management. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you can fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Finastra Technology
✨Know Your Stuff
Before the interview, dive deep into Finastra's products and services, especially their payments systems. Familiarise yourself with recent developments in financial technology and how they impact customer relationships. This will show your passion for the industry and help you engage meaningfully during discussions.
✨Showcase Your Communication Skills
As a Senior Program Manager, you'll need to communicate effectively with senior stakeholders. Prepare examples of how you've successfully managed relationships and resolved complex issues in the past. Practising clear and concise communication will help you convey your points confidently.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and incident management experience. Think of specific situations where you've had to manage escalations or drive customer success initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Strategic Thinking
Finastra values proactive success planning and operational excellence. Be ready to discuss how you've previously developed strategies for client engagement and performance monitoring. Highlight any metrics or outcomes that demonstrate your impact on client satisfaction and retention.
