At a Glance
- Tasks: Lead customer contract transfers during mergers and divestitures, ensuring accuracy and compliance.
- Company: Dynamic organisation focused on major business transformations.
- Benefits: Competitive salary, potential for extension, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on customer experience and process improvement.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 5+ years in contract management or project management; people management experience preferred.
The predicted salary is between 60000 - 80000 £ per year.
The Customer Contracts, Transfer Manager is responsible for leading the operational execution of customer contract transfers during major business transformations, including mergers, divestitures, and reorganizations. This position is approximately 9 months in length with the option to extend further, as required.
Key Responsibilities & Deliverables
- Contract Transfer Execution: Lead the day‑to‑day management of customer contract transfers, ensuring accuracy, compliance, and timely execution across multiple business units.
- Team Collaboration & Coverage: Work closely within a cross‑functional team to ensure consistent coverage and support across a wide range of customer contract types, variances, and complexities.
- High‑Volume Project Management: Operate effectively in a high‑volume, fast‑paced environment, managing multiple concurrent contract migrations with tight deadlines.
- Team Leadership: Manage and develop a team of specialists responsible for contract review, customer outreach, and documentation.
- Stakeholder Collaboration: Partner with Legal, Sales, Finance, Operations, and external parties (e.g., acquiring entities) to coordinate contract transfer activities.
- Customer Engagement: Serve as a point of escalation for customer inquiries related to contract transfers, ensuring a smooth and transparent experience.
- Data & Dashboard Management: Maintain and manage dashboards and reporting tools to track progress, identify risks, and present updates to the wider divestiture committee and senior leadership.
- Risk & Compliance Oversight: Identify and mitigate legal, financial, and operational risks associated with contract migration.
- Program Planning & Best Practices: Contribute to the planning and design of the contract transfer program by applying best practice methodologies and lessons learned from previous transformation initiatives.
- Process Improvement: Develop and refine tools, templates, and workflows to improve the efficiency and scalability of the contract transfer process.
Experience and Qualifications
- 5+ years of experience in contract management, customer operations, or project management.
- Experience working in organizations undergoing mergers, divestitures, or large‑scale transformations is required.
- Prior people management experience is strongly preferred.
- Experience in the financial services industry is preferred but not essential.
- Bachelor's degree in Business, Law, or a related field.
- Project management certification (e.g., PMP, Prince2) is an asset.
Skills & Competencies
- Strong organizational and project management skills.
- Excellent communication and interpersonal skills.
- Proficiency in contract lifecycle management tools and project tracking software.
- Analytical mindset with attention to detail.
- Ability to manage competing priorities in a dynamic environment.
- Experience with data visualization and dashboard tools (e.g., Power BI, Tableau) is a plus.
Key Attributes
- Strategic & Adaptive: Able to contribute to program planning and adapt to evolving priorities.
- Customer‑Focused: Committed to maintaining a positive customer experience during transitions.
- Collaborative: Works well across teams and functions to drive outcomes.
- Resilient: Comfortable navigating ambiguity and change.
- Ethical: Maintains confidentiality and demonstrates integrity.
Customer Contracts Transfer Manager (Divestitures & Mergers) employer: Finastra Technology
As a leading employer in the financial services sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and collaboration. Our Customer Contracts Transfer Manager role offers the opportunity to lead impactful projects during significant business transformations, while benefiting from a supportive team environment and access to professional development resources. Located in a vibrant area, our company not only values your contributions but also ensures a rewarding experience through competitive benefits and a commitment to maintaining a positive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contracts Transfer Manager (Divestitures & Mergers)
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Finastra Technology. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Finastra Technology.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Finastra Technology.
We think you need these skills to ace Customer Contracts Transfer Manager (Divestitures & Mergers)
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Finastra Technology and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Finastra Technology
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Finastra Technology will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Finastra Technology.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Finastra Technology.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Finastra Technology. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
