Information Technology Manager in Manchester

About FINASDDEE Payment Services Ltd: FINASDDEE Payment Services Ltd is a UK-based payment institution focused on online money remittances, primarily across the UK–Sub-Saharan Africa corridor, with planned expansion into the USA, Canada, and Europe–Africa corridors. The Firm operates a fully digital remittance model, relying on a Money Transfer Management System (MTMS) and integrated third-party APIs for compliance and payments. The Firm is building a strong technology and governance framework aligned with FCA systems and controls (SYSC) expectations.

About the Role: Join FINASDDEE Payment Services Ltd as we redefine digital remittances across the UK-Sub-Saharan Africa corridor. As our IT Manager, you will be a strategic architect of our operational resilience and a primary guardian of our technology governance. In this critical role, you will take full ownership of our Money Transfer Management System (MTMS) and API integrations, ensuring our digital-first model is secure, scalable, and fully aligned with FCA SYSC expectations. You will bridge the gap between technical innovation and regulatory accountability, setting the "impact tolerances" that protect our customers and ensure our long-term sustainability.

Why FINASDDEE?

• True Hybrid Flexibility: We offer a market-leading 4-day work-from-home model, with only one day per week required in our Manchester office.
• Strategic Influence: Work directly with the CEO and MLRO to build a "compliance-by-design" technology stack from the ground up.
• Total Reward: Competitive base salary (£40k–£50k) plus a 10% performance bonus directly linked to your success in hardening our IT security.

Key Responsibilities:

• Oversee the Firm's core technology stack, including the Money Transfer Management System (MTMS) and integrated API services.
• Act as the primary internal owner of IT systems, user access, and system configuration.
• Ensure secure system access, role-based permissions, and multi-factor authentication.

Information Security & Cyber Risk:

• Implement and maintain the Firm's IT Security Policy and operational security procedures.
• Monitor cyber security risks, incidents, and vulnerabilities.
• Lead incident response activities, including investigation, containment, and remediation.

Outsourcing & Third-Party Management:

• Act as the internal owner of relationships with technology providers.
• Conduct supplier assurance reviews and SLA monitoring.
• Escalate material incidents or performance issues to the Head of Compliance and MLRO and the CEO.
• Ensure supplier reviews explicitly consider client vulnerability if a third-party service is disrupted, as part of setting impact tolerances.

Business Continuity & Resilience:

• Support business continuity and disaster recovery planning.
• Actively identify and set "impact tolerances" for the Firm's "important business services" (e.g., the remittance transfer service itself), which is a specific FCA requirement since March 2025.
• Participate in testing of system resilience, backup, and recovery processes.
• Ensure operational readiness for service disruptions.

Regulatory & Governance Support:

• Support FCA expectations relating to systems and controls.
• Provide IT risk input to the Board and senior management reporting.
• Maintain evidence logs, access reviews, and audit artefacts for regulatory inspection.
• Responsible for ensuring systems can produce all required management information (MI) for FCA reporting, especially concerning transaction monitoring and security incidents.

Experience:

• Experience in IT operations, systems administration, or IT support in a regulated or technology-driven environment.
• Understanding of information security fundamentals (access controls, incident response, data protection).
• Experience working with third-party technology providers or SaaS platforms.
• Familiarity with cloud-based systems and API integrations.
• Ability to document procedures and maintain operational logs.
• Experience in financial services, payments, fintech, or remittances.
• Exposure to FCA-regulated environments or similar compliance frameworks.
• Knowledge of operational resilience or business continuity planning.

Base salary: £40,000 - £50,000 annually, depending on experience; Annual Discretionary performance bonus (10% of annual basic salary): in line with the Firm's existing arrangements, linked to delivery of IT security objectives; Place of Work: Hybrid – 01 day from the Firm's head office in Manchester, England and 4 days from home; Hours of Work: 9 a.m. to 5 p.m., Monday to Friday, with a daily break of 30 minutes; Holiday Entitlement: 25 days + bank holidays in a complete holiday year; Sick Leave: 20 days of paid sick leave; Statutory Pension: 3% of your annual salary; Private healthcare: medical cover in line with the Firm's existing benefits package; Paid Annual CPDs and other specialised training.

Application Note: Candidates should be familiar with IT Security controls in online cross-border remittance environments, particularly those involving Sub-Saharan Africa corridors.