At a Glance
- Tasks: Coordinate engaging learning programmes and support the development of training materials.
- Company: Join the Financial Ombudsman Service, a vital player in UK financial services.
- Benefits: Enjoy a competitive salary, flexible working, and extensive personal development opportunities.
- Other info: Be part of a values-led culture that prioritises growth, wellbeing, and collaboration.
- Why this job: Make a real impact in Learning and Development while enjoying a hybrid work environment.
- Qualifications: Experience in customer-focused roles and strong organisational skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Contract: fixed term contract 12 months
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £28,421
Location: London, Exchange Tower - Hybrid
Reporting to: Academy Manager
By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Reporting directly to the L&D Academy Manager, you will provide essential coordination and administrative support to ensure the smooth delivery of the L&D programmes, courses, projects as well as other L&D services. Your attention to detail, organisational skills, and proactive approach will be instrumental in ensuring a high quality and consistent learning experience.
What You’ll Do
- Coordinate in-person and virtual workshops, training sessions and a range of other learning solutions
- Support the development and maintenance of L&D documentation and reports, including data capture
- Serve as a central point of contact for L&D related enquiries, providing timely and accurate information to stakeholders through Workday as needed.
- Coordinate logistics for on-site training, including travel arrangements, venue bookings, hotel bookings and training room booking and equipment setup.
- Support the creation and distribution of learning materials and resources, ensuring accessibility, relevance to Learning & Development objectives, and attendance logging
- Communicate changes and updates to stakeholders as required, for example rescheduling courses.
- Coordinate with external partners and vendors to procure necessary resources and services for delivery.
- Assist in the management of budgets, tracking expenses and ensuring adherence to financial guidelines.
- Process external training bookings via invoicing or corporate card.
- Provide administrative support for the evaluation and assessment of learning interventions and programmes, collating feedback and generating reports on a regular basis.
- Act as a liaison between the L&D Academy team and other internal departments to facilitate smooth delivery of external and internal programmes.
Minimum Criteria
- Proven experience working within a customer focused role, preferably within an HR Team
- Highly organised and a strong communicator with good IT skills - MS Office, particularly Excel, Word, PowerPoint, Teams, Copilot etc.
- Knowledge of reporting processes
- Analytical and accurate with a good attention to detail - adaptable and innovative approach to problem solving.
- Experience of working in a Learning and Development environment, or a genuine interest in developing a career in Learning and Development, with a willingness to learn and build knowledge of L&D practices and approaches.
What You Will Bring
- Ability to contribute ideas and suggestions for improving processes and enhancing the overall effectiveness of coordination activities.
- Experience of maintaining accurate records of project activities, ensuring documentation is up-to-date and easily accessible for reference.
- Previous use of a LMS or HR system such as Workday
- A good match on an individual level to our organisational values.
Why You’ll Love Working With Us
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Wellbeing: Health plan, gym memberships, mental health support
Growth: We invest in your future with courses, mentorship, promotions
Culture: Diverse. Inclusive. Collaborative. Fun.
Benefits and Perks
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP
Senior Learning and Development Coordinator (12 months, fixed term) employer: financialombudsman
The Financial Ombudsman Service is an exceptional employer, offering a dynamic and supportive work environment in the heart of London Docklands. With a strong commitment to employee wellbeing, professional growth, and a collaborative culture, we empower our team members to thrive both personally and professionally. Our hybrid working model allows for flexibility while ensuring that you remain engaged with a diverse and inclusive team dedicated to making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Learning and Development Coordinator (12 months, fixed term)
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at financialombudsman and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Senior Learning and Development Coordinator (12 months, fixed term)
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at financialombudsman. So, don’t be shy about laying it all out there!
How to prepare for a job interview at financialombudsman
✨Showcase Your Adaptability
Given that this is a temporary HR role at financialombudsman, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that financialombudsman uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at financialombudsman.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at financialombudsman.
