The Financial Ombudsman Service is seeking an Operational People Manager to lead a team of 15+ Investigators, driving performance and delivering fair, timely outcomes for customers. This role reports to the Ombudsman Leader and supports a hybrid working model with strong development opportunities.
Key responsibilities include managing performance, coaching, and enabling continuous improvement, while promoting inclusion and a high‑quality customer experience.
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Hybrid Operations Leader - Investigations employer: financialombudsman
The Financial Ombudsman Service is an exceptional employer, offering a dynamic and supportive work environment in the heart of London Docklands. With a strong commitment to employee wellbeing, professional growth, and a collaborative culture, we empower our team members to thrive both personally and professionally. Our hybrid working model allows for flexibility while ensuring that you remain engaged with a diverse and inclusive team dedicated to making a meaningful impact in the financial services sector.
