The Financial Ombudsman Service in Cardiff is seeking an experienced Operational People Manager to lead a team of 15+ Investigators, delivering fair and timely outcomes for customers. You will drive performance, coach colleagues through change and foster a supportive environment.
You will work within a hybrid model, reporting to the Ombudsman Leader, and help shape workforce capability while maintaining high standards of customer service and ethical leadership.
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Operations People Leader — Drive Teams & Performance in Cardiff employer: financialombudsman
The Financial Ombudsman Service is an exceptional employer, offering a dynamic and supportive work environment in the heart of London Docklands. With a strong commitment to employee wellbeing, professional growth, and a collaborative culture, we empower our team members to thrive both personally and professionally. Our hybrid working model allows for flexibility while ensuring that you remain engaged with a diverse and inclusive team dedicated to making a meaningful impact in the financial services sector.
