At a Glance
- Tasks: Shape and amplify the voice of the CEO across Europe through strategic storytelling.
- Company: Join Visa, a global leader in payments technology, making a real impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with senior leaders in a dynamic, fast-paced environment.
- Why this job: Be at the forefront of executive communications and drive meaningful change.
- Qualifications: Extensive experience in executive communications and exceptional writing skills required.
The predicted salary is between 80000 - 100000 £ per year.
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
The Senior Director, Executive Communications is responsible for shaping, protecting and amplifying the voice of the CEO and senior leadership across Europe. This role sits at the intersection of strategy, storytelling, employee engagement and digital communications, translating enterprise priorities into clear, compelling narratives that drive alignment, trust and performance. The role is both strategic and highly operational, owning end‑to‑end delivery of executive communications, from narrative development and drafting through to digital execution, sequencing and distribution.
Key Responsibilities
- CEO and Executive Narrative Leadership: Set and steward the CEO and enterprise narrative, ensuring clarity, consistency and relevance across all channels and moments that matter. Draft and edit high‑stakes communications on behalf of the CEO and ELT, including organisational announcements, leadership notes, speeches, town halls, blogs and event messaging. Act as a trusted advisor to senior leaders, providing counsel on tone, timing, positioning and stakeholder impact.
- Employee Communications and Engagement: Lead enterprise‑wide employee communications, translating strategy, transformation and performance into messages that resonate with colleagues. Own leadership‑led employee moments such as town halls, leadership updates and milestone communications, ensuring they are engaging, data‑driven and authentic. Partner closely with People, Strategy and Leadership teams to reinforce culture, purpose and change.
- Digital and Channel Excellence: Drive a digital‑first approach to executive and employee communications, using platforms such as Engage, intranet, video and social to extend reach and relevance. Modernise executive communications through smart use of visuals, links, data, multimedia and new formats, ensuring content is concise, scannable and shareable. Ensure messages are adapted appropriately for different channels while maintaining a single narrative spine.
- Integrated Planning and Execution: Own the end‑to‑end communications flow for executive and enterprise priorities, including sequencing, timing and coordination across internal, external and digital channels. Work seamlessly with Corporate, Product and Market Communications teams to ensure alignment and avoid fragmentation. Partner with global counterparts to localise and execute global narratives effectively in Europe.
- Judgement and Quality Control: Act as a final editorial gatekeeper for executive communications, ensuring accuracy, consistency and readiness before distribution. Manage sensitive, confidential communications with discretion and sound judgement. Anticipate reputational risk and advise on mitigation through proactive messaging.
Key Relationships
- Global Executive/Enterprise Communications
- Corporate Communications, Employee Engagement and Digital teams
- People, Marketing, Strategy and Legal partners
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
- Extensive experience in executive, employee or enterprise communications within a complex, matrixed organization.
- Exceptional writing and editing skills, with the ability to shift seamlessly between strategic narrative and sharp, concise execution.
- Strong understanding of digital communications and channel strategy, with a track record of modernizing leadership communications.
- High emotional intelligence and confidence operating with senior leaders.
- Proven ability to manage multiple high‑stakes workstreams under pressure without losing quality or judgement.
Executive Communications Director, Europe employer: Financialnarrative
Citi is an exceptional employer that offers a dynamic and inclusive work environment, where employees are empowered to grow their careers while making a meaningful impact in the community. With a strong focus on professional development, employees have access to extensive training and mentorship opportunities, particularly in the fast-paced Corporate Banking sector. Located in major financial hubs like New York, San Francisco, and London, Citi provides a unique advantage of being at the forefront of global finance, fostering collaboration and innovation among a diverse team of over 230,000 dedicated professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Communications Director, Europe
✨Get Involved in PR Events
Dive into local PR meetups and workshops. Events like these are perfect for getting your face out there, chatting with industry pros, and spotting potential job openings at companies like Financialnarrative. Plus, it’s a fantastic way to learn about trends and make lasting connections.
✨Showcase Your PR Skills
Start building your personal brand as a PR ace. Use platforms like Twitter and LinkedIn to share your thoughts on current events or PR campaigns you admire. Tagging companies you want to work for, like Financialnarrative, can catch their eye—especially if your insights resonate!
✨Leverage Your Network
Reach out to friends, family, or connections in the PR field. Even a casual chat can lead to opportunities. If you've got mutual contacts, ask for introductions when applying. Personal recommendations can give your application a nice little boost!
✨Tailor Your Approach
When applying for a full-time PR role, make sure to research Financialnarrative inside and out. Understanding their campaigns, values, and style allows us to directly align our application and impress during interviews. Don't hesitate to apply through our website—going direct can make a real difference!
We think you need these skills to ace Executive Communications Director, Europe
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
Show Off Your Communication Skills:Since PR is all about communication, we want to see your best writing samples. Include pieces like press releases, blog posts, or social media content that you've created. This gives us a taste of your voice and your ability to convey messages clearly and effectively, which is crucial for a role in this field.
Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of Financialnarrative. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at Financialnarrative.
How to prepare for a job interview at Financialnarrative
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
✨Know Your PR Tools Inside Out
Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
✨Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
