At a Glance
- Tasks: Lead product development and optimise customer application journeys for better experiences.
- Company: Join BNP Paribas Personal Finance, a global leader in consumer finance solutions.
- Benefits: Flexible hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and customer satisfaction.
- Why this job: Make a real impact on customer experiences and drive business growth.
- Qualifications: Experience in product ownership and strong collaboration skills required.
The predicted salary is between 55000 - 65000 £ per year.
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues.
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
To support business and customer value growth through development and optimisation of our customer application journeys based on customer, partner and market insight. The role holder will act as senior product owner leading IT squads and business functions to define and deliver customer experience (CX) improvements and functionality that:
- Increases digitisation of our business and reduces customer and colleague effort
- Improves customer conversion – and delivers increased sales revenue
- Improves Net Promoter Score (NPS)
Key Responsibilities
- Own and drive the product roadmap for core digital credit application journeys and shared platform features, delivering seamless customer experiences across multiple business lines.
- Shape product strategy and prioritisation using customer, market and conversion insights, working closely with cross-functional stakeholders and external partners.
- Lead Agile product squads to deliver high-impact enhancements that improve conversion, reduce customer effort and support over 2 million credit applications annually.
- Manage end-to-end application journeys, including ID authentication, Open Banking and bank details collection, ensuring scalable and efficient processes.
- Collaborate with Technology, Credit Risk, Fraud, and strategic partners to deliver innovative capabilities that enhance decisioning, automation and journey performance.
- Build deep expertise in key customer journeys while leading cross-platform initiatives that introduce new functionality, improve usability and support partner adoption.
Product Owner employer: financial
At BNP Paribas Personal Finance, we pride ourselves on being an excellent employer that fosters a collaborative and flexible work environment in Solihull. Our commitment to employee growth is evident through our supportive hybrid working model, which not only enhances work-life balance but also encourages innovation and teamwork among colleagues. With a focus on meaningful contributions to customer experience and a culture that values responsible finance, we offer unique opportunities for professional development and the chance to make a real impact in the financial sector.
