At a Glance
- Tasks: Lead product development and optimise customer application journeys for a seamless experience.
- Company: Join BNP Paribas Personal Finance, a global leader in consumer finance solutions.
- Benefits: Enjoy a competitive salary, flexible working, and tailored benefits to suit your lifestyle.
- Other info: Be part of a supportive, inclusive culture that values collaboration and personal development.
- Why this job: Make a real impact by enhancing customer experiences and driving business growth.
- Qualifications: Experience in digital product ownership and agile methodologies is essential.
The predicted salary is between 50000 - 60000 £ per year.
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues.
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
To support business and customer value growth through development and optimisation of our customer application journeys based on customer, partner and market insight. The role holder will act as senior product owner leading IT squads and business functions to define and deliver customer experience (CX) improvements and functionality that:
- Increases digitisation of our business and reduces customer and colleague effort
- Improves customer conversion – and delivers increased sales revenue
- Improves Net Promoter Score (NPS)
Key Responsibilities
- Own and drive the product roadmap for core digital credit application journeys and shared platform features, delivering seamless customer experiences across multiple business lines.
- Shape product strategy and prioritisation using customer, market and conversion insights, working closely with cross-functional stakeholders and external partners.
- Lead Agile product squads to deliver high-impact enhancements that improve conversion, reduce customer effort and support over 2 million credit applications annually.
- Manage end-to-end application journeys, including ID authentication, Open Banking and bank details collection, ensuring scalable and efficient processes.
- Collaborate with Technology, Credit Risk, Fraud, and strategic partners to deliver innovative capabilities that enhance decisioning, automation and journey performance.
- Build deep expertise in key customer journeys while leading cross-platform initiatives that introduce new functionality, improve usability and support partner adoption.
Skills & Attributes
- Experience in leading the development and delivery of digital product roadmaps
- Testing digital propositions before they go to market with customers
- Evidence of working in a partnership with a wide range of corporate cross functional teams
- Excellent understanding of digital CX development and UX best practice
- A proven track record of product ownership in an agile digital context
- Ability to work at pace and delivering projects within agreed timelines
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you.
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
Apply now to join a team that makes a real impact.
Your Application Journey
- Call with our Talent Acquisition team
- Informal chat with the Hiring Manager
- Competency-based interview (60 Minutes)
We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner in Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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We think you need these skills to ace Product Owner in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to financial.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on financial's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at financial
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with financial.
✨Prepare for Case Studies
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✨Show Your Passion for Finance
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✨Network with Industry Professionals
Before your interview, reach out to current or former financial employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
