Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Respond to subscriber inquiries and ensure exceptional service in a fast-paced environment.
- Company: Leading financial news organisation with a focus on customer satisfaction.
- Benefits: Competitive health insurance, generous leave policy, and hybrid work options.
- Why this job: Join a dynamic team and make a real difference in subscriber experiences.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial news organization is seeking a Customer Care Associate in Central London to respond to subscriber inquiries and ensure exceptional service. The role requires clear communication, attention to detail, and resilience under pressure, with responsibilities encompassing ownership of subscriber issues and engagement initiatives.
Candidates must have previous customer service experience and the legal right to work in the UK. The position supports hybrid work expectations, offering competitive benefits including health insurance and a generous leave policy.
Subscriber Care Specialist — Hybrid, CSAT Focus employer: Financial Times
Contact Detail:
Financial Times Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subscriber Care Specialist — Hybrid, CSAT Focus
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how we would handle tricky subscriber issues and showcase our problem-solving skills. Role-playing with a friend can help us feel more confident!
✨Tip Number 3
Show off our communication skills during the interview! Be clear and concise when answering questions, and don’t forget to ask thoughtful questions about the role and the company. It shows we’re genuinely interested in being part of the team.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us fresh in their minds. Plus, it shows we’re proactive and really want the job!
We think you need these skills to ace Subscriber Care Specialist — Hybrid, CSAT Focus
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled subscriber inquiries and resolved issues, so share specific examples that demonstrate your clear communication and attention to detail.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Subscriber Care Specialist role. Mention how your skills align with our focus on exceptional service and resilience under pressure.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid fluff and get straight to the point about why you’re the perfect fit for us!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Financial Times
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Research their financial news offerings and think about how you can contribute to enhancing subscriber satisfaction. This will show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Subscriber Care Specialist, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively resolved customer issues in the past.
✨Demonstrate Resilience
The role requires resilience under pressure, so be ready to discuss times when you've handled challenging situations. Think of specific examples where you maintained composure and found solutions, as this will highlight your suitability for the position.
✨Engage with Enthusiasm
During the interview, show your enthusiasm for engaging with subscribers. Discuss any initiatives you've been part of that improved customer experience. This will help convey your passion for customer service and your proactive approach to subscriber engagement.
