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For Companies At a Glance
- Tasks: Engage with subscribers and provide top-notch support across multiple channels.
- Company: Leading global information provider with a focus on customer care.
- Benefits: Annual leave, health insurance, and personal development opportunities.
- Why this job: Join a dynamic team and make a difference in subscriber experiences.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Hybrid role based in Central London with flexible remote work options.
The predicted salary is between 28800 - 43200 £ per year.
A leading global information provider is seeking a Customer Care Associate to engage with subscribers and provide outstanding support. This hybrid role requires strong communication skills, attention to detail, and previous experience in customer service. Team members are empowered to respond to inquiries across multiple channels while upholding the company's values.
Benefits include:
- Annual leave
- Health insurance
- Opportunities for personal development
The role will be based in Central London with some remote work expected.
Subscriber Care Specialist - Hybrid (London) employer: Financial Times
Contact Detail:
Financial Times Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subscriber Care Specialist - Hybrid (London)
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with subscribers, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your attention to detail during the interview. Share specific examples from your previous experience where you went above and beyond to ensure customer satisfaction.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and get to know you better, so don’t miss out on this opportunity.
We think you need these skills to ace Subscriber Care Specialist - Hybrid (London)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about engaging with subscribers, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your personality!
Attention to Detail is Key: We love candidates who pay attention to detail! Double-check your application for any typos or errors. A polished application shows us you care about the little things, which is super important in customer service.
Highlight Relevant Experience: If you've got previous experience in customer service, make it shine! Share specific examples of how you've provided outstanding support in the past. This will help us see how you can bring that experience to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Financial Times
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understanding what they stand for will help you align your answers with their expectations and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Subscriber Care Specialist, strong communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues. Practising clear and concise responses will demonstrate your ability to engage with subscribers confidently.
✨Highlight Attention to Detail
In customer service, attention to detail can make all the difference. Be ready to discuss situations where your keen eye for detail helped prevent a problem or improved customer satisfaction. This will show that you understand the importance of accuracy in this role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various customer situations, such as dealing with an upset subscriber or managing multiple inquiries at once. Practising these scenarios will help you respond calmly and effectively when it counts.
