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For Companies At a Glance
- Tasks: Respond to subscriber inquiries and ensure exceptional service in a fast-paced environment.
- Company: Leading financial news organisation with a focus on customer satisfaction.
- Benefits: Competitive benefits including health insurance and generous leave policy.
- Why this job: Join a dynamic team and make a real difference in subscriber experiences.
- Qualifications: Previous customer service experience and legal right to work in the UK.
- Other info: Enjoy hybrid work flexibility and opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial news organization is seeking a Customer Care Associate in Central London to respond to subscriber inquiries and ensure exceptional service. The role requires clear communication, attention to detail, and resilience under pressure, with responsibilities encompassing ownership of subscriber issues and engagement initiatives.
Candidates must have previous customer service experience and the legal right to work in the UK. The position supports hybrid work expectations, offering competitive benefits including health insurance and a generous leave policy.
Subscriber Care Specialist — Hybrid, CSAT Focus in London employer: Financial Times
Contact Detail:
Financial Times Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subscriber Care Specialist — Hybrid, CSAT Focus in London
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent news can help you connect your answers to what they care about, especially in subscriber care.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled tough situations in the past. This will demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Subscriber Care Specialist — Hybrid, CSAT Focus in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled inquiries and resolved issues, so share specific examples that demonstrate your skills!
Be Clear and Concise: When writing your application, keep your communication clear and to the point. We appreciate attention to detail, so make sure your spelling and grammar are spot on. A well-structured application speaks volumes about your professionalism!
Demonstrate Resilience: This role can be challenging at times, so let us know how you've managed pressure in past roles. Share a story where you turned a tough situation into a positive outcome—this will show us you're up for the challenge!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Financial Times
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Research their financial news offerings and think about how you can contribute to enhancing subscriber satisfaction. This will show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Subscriber Care Specialist, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively resolved customer issues in the past.
✨Demonstrate Resilience
The role requires resilience under pressure, so be ready to discuss times when you've handled challenging situations. Share specific examples that highlight your ability to stay calm and focused while resolving subscriber inquiries.
✨Engagement Initiatives Matter
Think about ways you can engage with subscribers beyond just answering their questions. Prepare ideas or initiatives that could enhance their experience. This shows you're proactive and invested in improving customer care.
