Head of Pricing & Propositions (12 month mat cover)

The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere.

The Head of Pricing & Proposition oversees a team of 3 across pricing, promotion and proposition strategy for the FT's Consumer Revenue Group. The team's objective is to ensure price and product are aligned with customer needs to achieve maximum revenue from our audiences. The team works closely with the Consumer Product, Consumer Marketing and Customer Relationships teams to implement strategies across customer touchpoints, whilst also working alongside other key stakeholders such as Research, Product, Commercial Finance and BI in cross functional teams.

Reporting into the Consumer Marketing Director, the Head of Pricing & Proposition will serve as a key internal expert at the FT for B2C proposition development and price optimisation, with a primary focus (approximately two-thirds) on shaping and refining subscription propositions to align with user needs and drive long-term growth. The remaining focus (one-third) is to deliver intelligent price management, oversee the execution of price and offer testing and leverage robust insights into customer behaviour and willingness to pay to maximise subscriber Lifetime Value (LTV). The role contributes to the wider subscription strategy, applying best practices and insights in new product pricing, proposition development, enhancing product value and other revenue levers such as billing intervals, trial lengths, step-up pricing, and package structuring.

Key responsibilities

• Ensure P&P performance is effectively captured and tracked through leading the development of data analysis and dynamic pricing models that will maximise LTV across all transaction touch-points.
• Establish agreed standards in the way in which we measure the effectiveness of pricing tests with colleagues around the business.
• Ensure that the way the FT prices its content sales is fair/transparent and compliant and in line with core FT values and in particular 'Integrity' and 'Trust'.
• Lead the FT in a journey to become a beacon of best practice for pricing, promotion and proposition strategy within, and beyond, the media industry.
• Identify gaps in internal knowledge and develop plans to ensure the P&P team have access to relevant data and insight to enable best in class price and proposition review and management.
• Communicate findings to management to influence business decisions and drive through business change and strategy.
• Work closely with Head of Audience Insights to ensure willingness to pay data and insight is aligned with internal customer segmentations.
• Work closely with Product colleagues to guide monetisation strategies of new product and feature development.

Required skills and experience

• Proven experience in driving and leading the implementation of proposition strategies.
• Excellent strategic thinking skills, ability to breakdown complex issues and translate them into actions resulting in commercial growth.
• Team management experience, with a focus on motivating teams to develop commercial strategies and work collaboratively.
• Strong interpersonal and influencing skills and ability to provide guidance and input at all levels of an organisation.
• Comfort with ambiguity and operating in a 'test and learn' culture, with a very high level autonomy and accountability.
• Experience of market research and knowledge of specific methodologies to effectively capture willingness to pay, segment audiences and inform proposition development.
• Highly numerate/analytically minded, with strong ability to interpret and manipulate data into meaningful business conclusions and actions.
• Excellent ability to work collaboratively in cross departmental/functional teams.
• Experience of a subscription related business is desirable but not essential.
• Experience in B2C business is desirable but not essential.

What's in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email and a member of our team will be happy to help.