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- Tasks: Provide first-line technical support and resolve issues for colleagues via phone or chat.
- Company: Join the Financial Times group, a leader in global news and information.
- Benefits: Enjoy a hybrid work arrangement, competitive salary, and opportunities for growth.
- Why this job: Kickstart your career in tech while helping others and enhancing your skills.
- Qualifications: Strong communication skills and familiarity with Windows 11 and Google Workspace.
The predicted salary is between 25000 - 32000 £ per year.
The Financial Times group is seeking a Service Desk Associate to provide first-line technical support within their Global Service Desk team. This entry-level position focuses on assisting colleagues via various channels, like phone or chat, resolving issues, managing support requests, and ensuring excellent customer service.
The ideal candidate should possess strong communication skills, a customer-service mindset, and competency in technologies like Windows 11 and Google Workspace. A hybrid work arrangement is available.
Global IT Service Desk Associate (Entry Level) employer: Financial Times group
Contact Detail:
Financial Times group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Service Desk Associate (Entry Level)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Financial Times group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Practice your communication skills! Since this role is all about helping others, we should prepare for common support scenarios. Role-play with a friend to boost our confidence.
✨Tip Number 3
Show off your tech skills! Brush up on Windows 11 and Google Workspace. We can create a mini-project or tutorial to demonstrate our knowledge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight our customer service mindset and tech skills.
We think you need these skills to ace Global IT Service Desk Associate (Entry Level)
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your strong communication skills. We want to see how you can convey information clearly and effectively, as this is key for a role in customer support.
Tailor Your Experience: Don’t just send a generic application! Take the time to tailor your experience to match the job description. Mention any relevant tech skills, especially with Windows 11 and Google Workspace, to show us you’re ready to hit the ground running.
Customer Service Mindset is Key: We’re looking for candidates who have a genuine customer-service mindset. In your application, share examples of how you've gone above and beyond to help others, whether in a work setting or elsewhere.
Apply Through Our Website: Make it easy for us to find your application by applying through our website. It streamlines the process and ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at Financial Times group
✨Know Your Tech
Familiarise yourself with Windows 11 and Google Workspace before the interview. Brush up on common issues users face with these technologies, as you might be asked to troubleshoot a scenario during the interview.
✨Show Off Your Communication Skills
Since this role involves assisting colleagues, practice explaining technical concepts in simple terms. You could even do a mock interview with a friend where you explain how to resolve a common tech issue.
✨Customer Service Mindset
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and what you did to ensure customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or the tools they use. This shows your interest in the role and helps you understand if it’s the right fit for you.