At a Glance
- Tasks: Manage client projects and ensure seamless communication across teams.
- Company: Join FSSI, a leading document outsourcing company with a culture of employee ownership.
- Benefits: Competitive pay, 401(k), health insurance, and paid holidays including your birthday!
- Other info: Enjoy dedicated training and excellent career growth opportunities.
- Why this job: Become an employee-owner and shape the future of a tech-driven industry leader.
- Qualifications: Bachelor's degree and 1-3 years in account management or related fields.
The predicted salary is between 27 - 28 £ per hour.
Join Team FSSI and Become an Employee-Owner!
Who We Are: Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Lincoln, RI.
The Account Representative manages the daily tasks of clients’ projects in a SaaS-based production environment, where solutions and processes are tailored to each account. This requires managing complex print and mail workflows, coordinating across internal teams, and ensuring accuracy from project setup through billing. Success in this role requires strong critical thinking, project coordination skills, an aptitude for learning new technical concepts and a genuine passion for helping clients achieve their goals. This is an onsite position, working Monday – Friday from the FSSI facility.
Why You’ll Love This Role:
- We Invest in our employees! We provide dedicated training for your success in the role through our FSSI University as well as hands-on training with the Client Services team.
- Build strong relationships and manage your client accounts with custom care and expertise.
- Utilize your creativity in resolving client challenges while providing seamless communication.
Your Essential Duties:
- Client Success: Serve as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Ensure client needs are clearly understood and executed.
- Project Management: Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
- Technical Expertise: Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create clear technical documentation tailored to client specification.
- Data & Reporting: Ensure accurate client billing and generate client reports.
- Process Improvement: Collaborate with teams to enhance efficiency and deliver top-tier service.
What You Bring:
- Must have a bachelor’s degree.
- 1-3 years of experience in B2B account management, client implementation or related industry experience.
- Strong problem-solving and critical thinking skills.
- Ability to grasp and explain technical concepts with ease.
- Excellent business writing and communication skills with a keen attention to detail for professional client communication.
- Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.
- Proficiency in Word, Excel, PowerPoint, Outlook and Teams (project management software experience is a plus!).
Why Join Us?
- Employee Ownership: When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
- Culture of CARE for our Employees: We offer strong, competitive benefit plans for our employees and their families.
- Industry Leadership: FSSI is a technology-driven leader in document services, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment.
Benefits include:
- 401(k) & Roth + Employee Stock Ownership Plan
- Medical, Dental, Vision & Life Insurance
- Vacation, sick leave and paid holidays – including your birthday!
- Employee Assistance & Care Programs
- Additional perks & employee award programs
Hiring Pay Range (hourly paid): $27.00 - $28.00 an hour
Schedule: Mon - Fri, 8:00 am - 5:00 pm. This is an onsite position.
Client Services Representative (Account Management) in Lincoln employer: Financial Statement Services, Inc
At FSSI, we pride ourselves on being an excellent employer by fostering a culture of employee ownership and care. Our dedicated training programs through FSSI University, combined with hands-on experience, empower our Client Services Representatives to excel in their roles while building meaningful relationships with clients. Located in Lincoln, RI, we offer competitive benefits, including a robust 401(k) plan, comprehensive health insurance, and unique perks like paid holidays for your birthday, making us a rewarding place to grow your career.
Contact Details:
Financial Statement Services, Inc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative (Account Management) in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Financial Statement Services, Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Financial Statement Services, Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Representative (Account Management) in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Financial Statement Services, Inc:Your cover letter is your chance to shine! Tell us why you want to work at Financial Statement Services, Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Financial Statement Services, Inc!
How to prepare for a job interview at Financial Statement Services, Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
