Resilience Manager (12-15 month FTC)

Location: London - Hybrid working with a 40% office requirement.

We have a brilliant opportunity for a Resilience Manager to join our Risk & Compliance team on a 12-15 month fixed term contract. You will be responsible for the management and delivery of the FSCS operational resilience and incident management programmes, providing an appropriate and proportionate approach which enables the FSCS to be resilient in the face of a range of disruptions from traditional physical events to major system outages, the multitude of cyber incidents and material firm failures. The role holder will be responsible for continuously reviewing and improving the resilience and incident management approach, helping the business on how to protect critical assets, minimise business disruption and improve reliability. As a key member of the Risk and Compliance Leadership Team, the Resilience Manager may be asked to deputise for them on key operational resilience matters.

Key Priorities

• Own and continuously improve the organisation’s operational resilience and incident management frameworks.
• Partner with business leaders to provide expert guidance, support and challenge on effective implementation of resilience requirements.
• Maintain Important Business Lines, including impact tolerances, dependency mapping and critical resources.
• Design and deliver the tactical testing and exercising programme to validate resilience plans and assumptions.
• Oversee resilience-related governance, reporting and forward planning.
• Act as contract owner for resilience and security services (e.g. work area recovery, travel security, notification tools).
• Ensure completion of required personnel screening and contribute to the wider development of Risk & Compliance capability.
• Deliver ongoing analysis of business operations to inform resilience planning and response strategies.
• Plan, lead and report on internal and external resilience tests and exercises, including large-scale simulations.
• Develop and maintain appropriate resilience metrics and management information.
• Own the tactical operation of the incident and crisis management methodology.
• Facilitate Incident Management Team activity and provide leadership during live incidents.
• Provide briefings and support to executive-level crisis management as required.
• Lead or contribute to post-incident reviews and improvement actions.

Horizon Scanning & External Engagement

• Maintain effective relationships with financial authorities, industry bodies and key third parties.
• Represent the organisation at relevant external resilience forums.
• Monitor emerging risks, regulatory expectations and best practice to inform ongoing resilience improvements.

About You

We have identified the following skills, knowledge, and experience as essential for success in this role however we understand that everyone’s learning journey is different and there is no one size fits all. If you feel you have many of the below strengths but don’t tick all the boxes, we’d still love to hear from you.

• Demonstrate an in-depth understanding of the business continuity management methodology.
• Demonstrate a good understanding of the regulatory environment that FSCS operates in.
• Extensive experience in the application of the BCM lifecycle.
• Strong analytical skills to assess business operations, identify vulnerabilities, and prioritise resilience improvements.
• Capability to interpret regulatory expectations and translate them into practical business actions.
• Proven facilitation and leadership skills in high-pressure incident and crisis situations.
• Ability to structure decision-making, manage competing priorities and coordinate multiple stakeholders during live events.
• Skilled in producing clear, concise updates and briefings for senior and executive audiences.
• Strong planning and coordination skills to deliver testing and exercising programmes, including scenario design and evaluation.
• Ability to define meaningful metrics, assess outcomes and drive continuous improvement through lessons learned.
• Effective communication and influencing skills, able to challenge constructively and build credibility with senior managers.
• Ability to collaborate across business functions and with external bodies, regulators and third-party suppliers.
• Strong organisational skills to manage governance processes, reporting cycles and forward plans.

Working at the FSCS

• Employer pension contributions from 9% - 15% dependant on your contributions and length of service.
• Life assurance, income and critical illness protection.
• Private medical and dental insurance.
• EAP and Virtual GP.
• 26 days annual leave + bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle.
• Enhanced Maternity, Paternity and Adoption leave – 6 months full pay.
• Additional discounts and options to earn rewards to spend at your choice of retailer.