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- Tasks: Lead and manage projects to drive change in Customer Operations.
- Company: Join FSCS, a respected organisation supporting customers of failed financial firms for over 21 years.
- Benefits: Enjoy flexible working, generous leave, and comprehensive health insurance.
- Why this job: Make a real impact while working in a supportive and diverse environment.
- Qualifications: Experience in project management and strong financial acumen required.
- Other info: This is a 12-month FTC with a hybrid working model.
The predicted salary is between 43200 - 72000 £ per year.
Location: London - Hybrid working with a 40% office requirement.
This is a 12-month FTC opportunity for a Project Manager to join our Customer Operations Team, reporting into the Portfolio Delivery Lead. Within this role, the Project Manager will be responsible for leading, managing, and delivering sustainable, tactical, strategic, and transformation changes across our Customer Operations area in collaboration with our Data and Technology teams. They will work with internal teams and outsourced partners to deliver the strategic plan and continuous improvement initiatives. The Project Manager will be accountable to the Change Management Office (CMO) for delivery in accordance with the defined governance, standards, and controls.
Key Priorities
- Reporting directly to the executive and leading SteerCo meetings.
- Providing oversight of contractors involved in delivering individual roadmap projects, as part of the overall portfolio of initiatives.
- Being accountable to the CMO for delivery according to governance, standards, and controls.
- Ensuring projects and programmes are well-defined and properly managed.
- Leading scoping, prioritising, initiating, and delivering roadmap-linked projects with Roadmap Owners, BCMs, and Agile teams.
- Understanding scheme strategies and translating them into actionable activities.
- Building strong stakeholder partnerships and effectively communicating key actions and results.
Key Knowledge, Skills, and Experience
- Experience in delivering projects from inception to closure using recognised project delivery methodologies.
- Strong financial acumen, preferably with knowledge of the insurance industry, insolvency, or restructuring principles.
- Experience in risk management, risk mitigation, and stakeholder communication.
- Knowledge of governance, standards, and controls in project management.
- Experience with planning and schedule management using MSP, including milestones, dependencies, CPA, baselining, and change control.
- Proficiency in the full Microsoft suite and advanced knowledge of Change & Project Management principles.
Working at the FSCS
At FSCS, we are purpose-driven and committed to delivering exceptional service and results for our customers. We offer flexible working arrangements and promote diversity, inclusion, and wellbeing. Benefits include:
- Employer pension contributions from 9% to 15%, depending on contributions and service length.
- Life assurance, income, and critical illness protection.
- Private medical and dental insurance.
- EAP and Virtual GP services.
- 26 days annual leave plus bank holidays, with options to buy or sell additional days.
- Enhanced maternity, paternity, and adoption leave (6 months full pay).
- Additional discounts and rewards options.
About Us
For over 21 years, FSCS has been supporting customers of failed financial firms, helping 6.5 million customers and paying £26 billion in compensation since 2001. We have evolved to be more empathetic and efficient, especially during challenging times like the 2008 banking crisis and the pandemic. FSCS is respected, influential, and committed to prevention over cure, aiming to reduce consumer harm and costs.
Project Manager - Customer - FTC employer: Financial Services Compensation Scheme Ltd
Contact Detail:
Financial Services Compensation Scheme Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - Customer - FTC
✨Tip Number 1
Familiarise yourself with the specific project delivery methodologies mentioned in the job description. Being able to discuss your experience with these methodologies during interviews will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your financial acumen, especially if you have experience in the insurance industry or related fields. Prepare examples of how you've successfully managed budgets or financial risks in previous projects.
✨Tip Number 3
Build a solid understanding of governance, standards, and controls in project management. Be ready to discuss how you've implemented these in past roles, as this is crucial for the position.
✨Tip Number 4
Network with current or former employees of FSCS on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Project Manager - Customer - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant project management experience, especially in customer operations and transformation changes. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that align with the key priorities and skills outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your financial acumen, risk management experience, and proficiency in project management methodologies. Be sure to mention any familiarity with the insurance industry or related fields.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Project Manager role.
How to prepare for a job interview at Financial Services Compensation Scheme Ltd
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the key responsibilities of the Project Manager role. Familiarise yourself with project delivery methodologies and how they apply to customer operations, as this will help you articulate your relevant experience.
✨Showcase Your Financial Acumen
Given the emphasis on financial knowledge in the job description, be prepared to discuss your experience with financial management, especially in relation to the insurance industry or similar fields. Highlight any specific projects where you successfully managed budgets or financial risks.
✨Prepare for Stakeholder Management Questions
Since building strong stakeholder partnerships is crucial, think of examples from your past experiences where you effectively communicated with stakeholders. Be ready to discuss how you handled conflicts or challenges in these relationships.
✨Demonstrate Your Knowledge of Governance and Controls
The role requires adherence to governance, standards, and controls. Prepare to discuss your understanding of these concepts and provide examples of how you've implemented them in previous projects to ensure compliance and successful delivery.
