Senior Research & Insights Analyst in City of London

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!**Contract:** Permanent**Salary:***From £53,300 - £64,876* (Dependant on experience)**Working hours:** 35 hours per week, full-time**Reporting to:** Head of Business Analysis & Insight**Location:** London Docklands – *Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.*At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers.We are growing a stronger, crosscutting Analysis and Insight function, and looking to recruit a senior research and insight analyst with a proven track record of planning, leading and delivering quantitative and qualitative analytical projects with demonstrable business impact. You will be asked to lead on a number of key analytical work areas as part of a central analytical unit with the primary aim of using your analytical and insight skills – e.g., social research or behavioural insights – to support the organisation in making the best decisions from the best evidence.This is a key role within our Analysis and Insight function, which will help us to drive evidence-based decisions across the Financial Ombudsman Service and build our capacity and capability across a range of analytical tools and approaches. In recruiting to this role, we welcome applications from everyone who meets the criteria of this role profile, regardless of gender, age, ethnicity, sexual orientation, faith or disability.**Key responsibilities*** Delivering against your personal objectives, and your contribution to our commitments.* Undertaking research activities e.g. designing and analysing surveys, facilitating focus groups, performing user testing.* Driving evidence-based decisions through analysis, research and insight, both reactive from the needs of the Service and proactive from your own initiative and strong business knowledge.* Maintaining excellent business knowledge, alongside an understanding of a range of social research, behavioural insight and systems thinking approaches.* Serve as the central hub for social research and insight expertise for the Service—engaging and influencing stakeholders at all levels, including the Executive team and, where appropriate, external organisations. Your role will be pivotal in strengthening the Service’s capability to apply and benefit from these techniques.* Finding new ways to use data to deliver insight and to continually improve our models.* Ensuring your analysis - and the data and research it is based on - is quality assured, documented and fit-for-purpose, seeking feedback and opportunities for continuous improvement. QA the analysis of others, where required.* As required, leading on crosscutting analytical projects and supporting project work across the organisation where there are research and insight analysis requirements.* Making sure qualitative and quantitative data is managed appropriately including access, quality and retention.* Managing / Liaising with 3rd party vendors* Delivering a fair and efficient service, that reflects the diversity of our customers and our people.*To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:***Minimum Criteria*** A track record of impact through qualitative and quantitative analysis, ideally in an organisation that prides itself on customer service.* Experience of delivering a range of analytical work – through your own analytical and problem-solving skills and supporting the analysis of others.* The ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations, so your analytical, research and insight expertise is targeted where it can add most value.* Knowledge and practical experience of quantitative and qualitative analytical techniques – e.g., social research or behavioural insight – with demonstrable evidence of using some of these to add business value.* Strong and adaptable communication skills, both verbal and written – you are able to explain your ideas in a way the decision makers understand and can act on.* Understanding of data protection/GDPR principles and/or experience with working with data protection/legal teams.* Delivering in a timely way to support decision makers – you know how to prioritise several project areas and can deliver on time.**Desirable*** Experience of SQL and text analyticsWe are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:* 25 days holiday entitlement, with the option to buy extra or sell days* Generous pension* Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave* Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few* Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others* Employee Assistance Programme* Extensive opportunities for personal and career development* Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London* Extensive Well-being resources including on-site therapists (London office only)* Beautiful and bright London office looking over the Thames and near to mainline stations* Our employee led networks (a couple of examples being our Women\'s Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!* Please upload your CV, which should highlight your relevant key skills and experience.*This advert will close at **Midnight** on **Thursday 23rd October 2025****Due to high application numbers this advert may end earlier than the date specified, so please don\'t delay and apply now**A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the recruitment process.***We’re proud to be an inclusive employer**We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.*We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications, we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments #J-18808-Ljbffr