Platform Engineering Manager

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We’re not just hiring — we’re inviting you to build the future with us. If you’re curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: £78,925 - £90,000 depending on experience

Location: London

Reporting to: Head of IT infrastructure

By joining our team, you’ll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

As Platform Engineering Manager, you are accountable for the end-to-end lifecycle, strategy, and delivery of the organisation’s core technology platforms across both public and private cloud environments. This role sits within the wider IT Infrastructure team, working collaboratively to ensure that platform services are seamlessly integrated and enable agility, scalability, and resilience throughout the organisation’s digital landscape.

What You’ll Do:

As part of a cloud-first organisation, you are expected to champion and accelerate the adoption of cloud technologies, ensuring that solutions are modern, scalable, and secure. While primarily a management position, this is a blended role that also requires direct hands-on involvement when necessary - whether in technical problem-solving, implementation, or supporting the team during critical periods. You will ensure that platform engineering solutions are customer-centric, deliver measurable business value, and align with the organisation’s strategic vision. Leading a cross-functional team, you will work closely with business stakeholders, product owners, and technical experts to deliver innovative, reliable, and secure platforms that underpin the organisation’s operational and strategic objectives.

Minimum Criteria:

• Proven experience managing platform engineering or DevOps teams in hybrid (public/private cloud) environments. You will be skilled in coaching, developing and managing performance.
• Deep expertise in cloud platforms (Azure) and private cloud technologies (VMware, Nutanix).
• Strong background in infrastructure automation (Terraform, CI/CD, Kubernetes).
• Practical application of security best practices, compliance, and risk management in cloud and hybrid settings.
• Track record of delivering scalable, reliable, and secure platform solutions.
• Proven experience of working with senior leadership as well as stakeholders across all levels. You will be able to communicate effectively with technical and non-technical stakeholders, as well as capably manage 3rd party vendors.
• Inclusive, empowering people leadership and proven team development.
• Data-driven decision-making; disciplined prioritisation; strong execution across multiple concurrent initiatives.
• Relevant certifications – such as: Azure/AWS/GCP Professional, CKA, ITIL 4, CISSP/CCSP.

Why You’ll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:

• Flexibility: remote, hybrid, or in-office
• Wellbeing: Health plan, gym memberships, mental health support
• Growth: We invest in your future with courses, mentorship, promotions
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy. Apply in a few minutes: Please attached a copy of your CV. Applications need to be submitted by Midnight on Friday 13th February 2026. If successful you will be invited to complete an online assessment.

Due to high application numbers this advert may end earlier than the date specified, so please don’t delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

Join our community: This is a great opportunity to learn about the Financial Ombudsman and the work that we do.

Who we are… With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

You can read more about our commitment to diversity and inclusion. We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.