Personal Assistant

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation. As a Personal Assistant, you’ll play a vital role in supporting senior leaders to deliver our organisational priorities, using your judgement, initiative and excellent communication skills to keep their days running smoothly.

This is a varied, fast-paced and rewarding role where discretion, resourcefulness and professionalism are key, with the opportunity to work closely with senior leaders and make a real impact across the organisation.

Contract: fixed term contract 12 months

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £36,587

Location: London, Exchange Tower

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

Key responsibilities:

• Proactively managing the diaries of senior leaders, prioritising commitments and resolving conflicts to ensure time is used effectively and aligned to organisational priorities.
• Managing email inboxes in line with agreed preferences, identifying and escalating priorities, actions and deadlines as appropriate.
• Anticipating the needs of senior leaders and ensuring they are well prepared for meetings, events and commitments through timely coordination of information, papers and logistics.
• Building a strong understanding of leaders' priorities, working styles, and commitments to make informed decisions on their behalf where appropriate.
• Establishing and maintaining trusted, professional relationships with internal and external stakeholders, acting as an ambassador for senior leaders and the organisation.
• Organising meetings, workshops and events, including venue arrangements, visitor management, meeting logistics and on-the-day support where required.
• Monitoring actions, risks and emerging issues, ensuring these are highlighted promptly and followed through to resolution.
• Managing sensitive, confidential and personal information with the highest levels of professionalism, discretion and integrity.
• Responding to requests and enquiries promptly, providing clear communication and regular updates to stakeholders.
• Supporting one or more senior leaders simultaneously, adapting priorities and managing competing demands effectively.
• Contributing to the smooth operation of the wider leadership team by providing flexible support and collaborating with colleagues as required.
• Maintaining accurate records, correspondence and administrative documentation in line with organisational policies and standards.
• Demonstrating sound judgement, initiative and resourcefulness to identify solutions and overcome challenges with minimal supervision.
• Provide excellent customer service to senior leaders and other internal and external stakeholders.

Minimum Criteria:

• Experience of working as a PA or EA to senior leadership, managing their diary, inbox and ensuring a smooth running schedule.
• Extensive experience of using Microsoft Outlook, Word, Excel and PowerPoint.
• Experience of delivering at pace - ability to work independently, using your own initiative, organising your time, and managing a busy workload of competing tasks to deliver deadlines and priorities.
• Excellent communication skills, able to build trusting relationships with senior leaders, as well as internal and external stakeholders by email, video calls and in person.
• Excellent judgement and being a proactive problem solver.
• Using your initiative to find pragmatic solutions to problems.
• Showing accuracy and exceptional attention to detail.
• Communicating in a straightforward and approachable way with people at all levels.

Desirable Criteria:

• A good match on an individual level to our organisational values.

Why You'll Love Working With Us:

• We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.
• Flexibility: Work your way — hybrid, or in-office.
• Wellbeing: Health plan, gym memberships, mental health support.
• Growth: We invest in your future with courses, mentorship, promotions.
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people.

Benefits and perks:

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only.

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.