Talent Acquisition Partner in London

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.

Location: London, Exchange Tower

Reporting to: Talent Acquisition and Workforce Planning Manager

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. In this role, you’ll play a central part in shaping how we attract and hire talent into our organisation. You’ll partner closely with leaders, including executive level, to coach and educate them on strategic workforce planning, building a clear understanding of their current and future priorities.

Using your external market knowledge and insight, you’ll identify emerging skill gaps and capability risks, shaping proactive recruitment strategies and determining where we need to build sustainable talent pipelines for the future. You’ll be accountable for strategic oversight and effectiveness of high-quality recruitment delivery from end to end: setting direction for engaging attraction strategies, inclusive assessment approaches, and talent pipeline development, and ensuring a consistent and positive experience for candidates and hiring managers. You’ll coach and develop Talent Acquisition Advisers, ensuring high standards, consistency and best practice is embedded across delivery.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

• Strategic talent acquisition expertise, demonstrable experience operating as a Talent Acquisition Partner, with accountability for setting direction, assuring quality and shaping strategic talent attraction and pipeline approaches aligned to organisation priorities.
• Proven delivery of inclusive recruitment, experience designing or overseeing inclusive evidence-based recruitment approaches, ensuring robust assessment, consistency, and best practice governance across recruitment delivery.
• Experience of leading strategic Talent Acquisition improvements or projects, including managing people through workstreams.
• Demonstrated experience of coaching and developing professionals, setting clear standards, embedding best practice, and enabling high quality delivery through others.
• Proven ability to manage third party suppliers for quality and value.

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.

Who we are...

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.