At a Glance
- Tasks: Lead a modern PMO, shaping how change is delivered across the organisation.
- Company: Join a value-driven organisation focused on purpose, ambition, respect, and trust.
- Benefits: Enjoy flexible working, generous holiday, and investment in your personal development.
- Other info: Dynamic role with excellent career growth opportunities and a focus on wellbeing.
- Why this job: Make a real impact by influencing senior leaders and driving effective change management.
- Qualifications: Experience in leading a PMO and strong stakeholder engagement skills required.
The predicted salary is between 60045 - 72984 € per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation.
Are you looking for a role where you can shape how an organisation delivers change, balances assurance with pace and makes confident decisions? If you have experience leading a PMO in portfolio, project or product environments and want to help evolve a modern PMO function, this role could be for you.
Contract: Permanent
Working hours: 35 hours per week is full time. We are open to part time/flexible working patterns where possible. Please let us know in your application your desired working pattern.
Salary: This role offers a salary range of £60,045 – £72,984 per annum. The final offer will reflect the successful candidate’s skills, experience, and interview performance.
Location: London
Reporting to: Head of PMO
Our permanent hybrid policy expects colleagues to work at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us: The effective management and delivery of an ambitious portfolio of change is central to our organisational strategy. As PMO Lead you will play a leadership role in shaping and operating a modern Portfolio Management Office that supports projects, programmes and product-led delivery.
You will be responsible for the oversight, assurance and enablement of our portfolio, ensuring that decisions are informed by clear insight including risk, capacity and delivery confidence. A core part of the role is to continually evolve our portfolio governance and delivery frameworks so that they remain proportionate, effective and align to how teams deliver change.
You will provide executives and senior leaders with a clear, trusted view of the portfolio health and delivery confidence enabling timely, evidence-based decisions across the portfolio. This includes risk, dependency and resource management alongside portfolio prioritisation with an understanding of the impact on both our operations and customers.
The PMO represents the first line of defence within our transformation assurance framework. In this role you will be balancing strong governance and control with a practical, pragmatic and enabling approach that supports our teams delivering change using a range of approaches, including traditional, agile and hybrid models as well as ongoing product delivery environments.
Strong relationships at senior levels are fundamental to success in this role. You will work closely with senior leadership and executive stakeholders, influencing decision-making, building confidence in delivery and ensuring the PMO is seen as a value-add strategic partner and business function.
Key responsibilities
- Delivering accurate and insightful reporting on across the portfolio of change for Executive and senior governance forums
- Building strong relationships across the Senior Management group and Executive team to secure the data, insight and engagement needed for effective portfolio oversight
- Developing and continuously improving approaches to portfolio, programme, project and change management, including benefits tracking, risk management, resource management, governance and assurance
- Driving consistent adoption of portfolio, programme and project management processes and tools to improve transparency, control and decision support
- Ensuring governance frameworks are effective, proportionate and responsive to the needs of an expanding portfolio spanning projects, product delivery and continuous improvement
- Supporting high-quality decision-making by identifying delivery risks, dependencies, trends and trade-offs, and by strengthening proposals ahead of governance discussions
- Supporting the Head of PMO and Director of Transformation with Executive update and decision-making forums, continually improving how those forums operate and the value they provide
- Maintaining an external perspective and applying best practice to strengthen PMO methods, standards and continuous improvement across the portfolio
Minimum Criteria
- Significant experience of leading or operating within a Portfolio Management Office or equivalent portfolio-level delivery function.
- Producing portfolio reporting from multiple sources to provide clear insight for Executive-level stakeholders and support decision-making
- A strong track record of working with and influencing senior leaders and executives across a complex organisation.
- Broad delivery experience across areas such as projects, programmes products or transformation, with sufficient depth to confidently advise and challenge delivery teams.
- A solid understanding of delivery fundamentals including planning, resourcing, risk and dependency management alongside governance and reporting.
- Supporting senior governance and decision-making forums in a way that adds value through analysis, judgement, challenge and continuous improvement
Desirable
- Applying recognised project, programme and change delivery methodologies such as PRINCE2, MSP, MoP, P3O, PMP or APMP in a pragmatic way
- Coaching, mentoring and developing colleagues to strengthen project, programme and change delivery capability
- Improving systems, processes or ways of working to increase consistency, efficiency and control across a portfolio environment
- Understanding organisational priorities, spotting complexity and interdependencies, and shaping the right portfolio-level approach across multiple pieces of work
Why You'll Love Working with Us:
- We are a value led organisation. Our values – Purpose, Ambition, Respect and Trust - shape our culture, decisions and strategy.
- Flexibility and hybrid working.
- A strong focus on wellbeing and inclusion.
- Investment in learning, development and progression.
We also offer:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Please complete the attached questionnaire and upload a copy of your CV. Please send in applications by Midnight on Friday 29th May 2026. Due to high application volumes this advert may close early. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process which will include an online assessment.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Portfolio Management Office Lead in London employer: Financial Ombudsman
Join a dynamic team at the Financial Ombudsman in London, where our values of Purpose, Ambition, Respect, and Trust shape a supportive and inclusive work culture. We offer flexible working arrangements, extensive personal and career development opportunities, and a comprehensive benefits package that includes generous holiday entitlement, private medical insurance, and access to a fully equipped on-site gym. As a PMO Lead, you will play a pivotal role in driving change and influencing decision-making within a modern Portfolio Management Office, making this an exciting opportunity for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Management Office Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your experience aligns with their purpose, ambition, respect, and trust. It’s all about making that connection!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can shape and operate a modern PMO. Highlight your leadership skills and how you can add value to their portfolio management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Portfolio Management Office Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the PMO Lead role. Highlight your leadership experience in portfolio management and any relevant methodologies you've used.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've influenced senior leaders and improved portfolio governance in your previous roles.
Be Clear and Concise:When filling out the application, keep your responses clear and to the point. We appreciate straightforward answers that demonstrate your understanding of the role and its responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application is received properly and gives you the best chance to showcase your fit for the PMO Lead position.
How to prepare for a job interview at Financial Ombudsman
✨Know Your PMO Fundamentals
Make sure you brush up on your knowledge of portfolio management fundamentals. Understand key concepts like risk management, resource allocation, and governance frameworks. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Build Relationships Before the Interview
If possible, try to connect with current employees or stakeholders in the organisation before your interview. This can give you valuable insights into the company culture and expectations, plus it shows your proactive approach to building relationships, which is crucial for a PMO Lead.
✨Prepare Insightful Questions
Think of thoughtful questions to ask during the interview. Inquire about their current PMO challenges or how they measure success in their projects. This not only demonstrates your interest but also your strategic thinking and understanding of the role's impact on the organisation.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've influenced senior leaders and driven change in previous roles. Highlight your experience in managing complex portfolios and how you've added value through effective decision-making and governance. This will help them see you as a strong candidate for leading their PMO.
