At a Glance
- Tasks: Provide clear responses to customer enquiries and manage sensitive information requests.
- Company: Join the Financial Ombudsman Service, a vital player in UK financial services.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and personal development opportunities.
- Other info: Diverse, inclusive culture with excellent career growth and wellbeing support.
- Why this job: Make a real impact by helping resolve financial disputes and protecting consumer rights.
- Qualifications: Experience in data protection, strong analytical skills, and customer service background required.
The predicted salary is between 42445 - 42445 £ per year.
Contract: 12-month fixed term contract
Working hours: 35 hours per week
Salary: From £42,445
Location: London Docklands, Hybrid
Reporting to: Information Rights Supervisor
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office, as well as extensive opportunities for personal and career development.
About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.
What You’ll Do: You’ll provide clear written responses to customers looking for answers to enquiries which are often demanding, and you will be confident speaking to individuals over the phone to help them understand how we’ve processed their information. You will review large amounts of information relating to different product areas daily and you’ll be excellent at paying attention to detail so that we won’t disclose information that we shouldn’t be – in line with the legislation. You will get to grips quickly with our processes and redaction tools – so that requests are handled promptly and appropriately. You will need to make balanced and measured decisions about what information to share with a customer and what to withhold – and your rationale will be documented in a structured way – so that we’re able to justify the way we’ve processed requests to customers and the regulator, the Information Commissioner’s Office (ICO). You’ll spot complicated or sensitive requests and work with colleagues across the organisation to give the right response. You’ll be on the lookout for best practice, always considering how we can use the latest developments to continuously improve how we deal with information requests, and you’ll work flexibly across the team when demand requires.
Minimum Criteria:
- Experience in a similar role focused on data protection, GDPR compliance and SAR requests, ideally including employee SAR requests
- Demonstrable experience dealing with service complaints
- Customer service experience
- Strong analytical and problem-solving skills, with the ability to assess risks and provide solutions
It would also be nice for you to have:
- Attention to detail and a methodical approach to work
- Proficiency in using data protection and privacy management software/tools
- Dealing with confidential and sensitive information quickly and effectively
- Experience of working in the financial services sector
Why You'll Love Working With Us: We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy. Apply with your CV and a short supporting statement. Applications need to be submitted by 23:59 on 23rd July 2026. The next stage would be a phone call with someone from the Talent Acquisition Team. Final stage interviews will take place on 6th and 7th August via Microsoft Teams.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Information Rights Adviser in London employer: Financial Ombudsman
At the Financial Ombudsman Service, we pride ourselves on being a values-led organisation that fosters a diverse and inclusive work culture. Located in the vibrant London Docklands, our hybrid working model allows for flexibility while still promoting collaboration within a supportive office environment. With a strong focus on employee growth through mentorship and training opportunities, along with a comprehensive benefits package including generous holiday entitlement and wellness support, we are committed to ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Information Rights Adviser in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Financial Ombudsman looking for candidates who are engaged and informed.
We think you need these skills to ace Information Rights Adviser in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Financial Ombudsman. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Financial Ombudsman
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Financial Ombudsman’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
