At a Glance
- Tasks: Lead digital product development and enhance customer experiences with innovative tech solutions.
- Company: Join the Financial Ombudsman Service, a values-driven organisation making a real impact.
- Benefits: Enjoy flexible working, competitive salary, health perks, and personal growth opportunities.
- Other info: Diverse, inclusive culture with excellent career advancement potential.
- Why this job: Be part of a mission-driven team shaping the future of financial services.
- Qualifications: Experience in digital product ownership and strong communication skills required.
The predicted salary is between 65221 - 75000 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: fixed term contract 12 months (September start)
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: £65,221 - £75,000
Location: London
Reporting to: Platform Owner
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office, as well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do:
As a technology product owner, you will play a key role in supporting our future, tech-enabled customer and employee journeys. Working with one of our established platform owners, and building on the organisation’s strategy, vision, and digital goals, you will help create and mature the roadmap for our digital products: Ombudsman Connect and our Digital Front Door.
You’ll be a strong advocate of the value your product(s) can bring, always looking for ways in which it can support and enable the organisation, and helping wider colleagues understand these opportunities.
Partnering with our casework teams, our enabling functions, as well as technology colleagues (internal, and external suppliers), you’ll be adept at building strong relationships, and communicating effectively between all parties to ensure that what we deliver will really move us forward.
Understanding both how our applications function, and what drives our organisation, will be crucial to your role. You’ll also have a strong eye for detail, and the confidence and judgement to decide when to exercise your authority, and when to escalate matters.
Together, you and your platform owner will ensure we have a vision for how to maximise the effectiveness of our technology products; shaping and delivering the changes that come your way and delivering products that make our people proud – and of a quality our customers would expect.
Minimum Criteria –
- Able to start in September.
- A demonstrable track record of working in a digital product owner role or significant evidence of contributing to technology changes that support organisational goals, including scoping & refinement stages.
- Evidence of working in a fast-paced environment, across several (at times complex) digital / transformation projects, and prioritising your own workload accordingly.
- Experience of working with other product or platform owners to deliver meaningful product change through both internal and external delivery teams.
- Experience of working with all levels of governance, and stakeholders (including senior leadership and technology colleagues).
- Evidence of aligning technology changes with operational challenges to unlock improvements for customers/ colleagues.
It would also be nice for you to have or What you’ll bring?
- A good match on an individual level to our organisational values.
- Ability to adapt your communication style to present complex issues in simple, engaging, and easy to understand terms.
- Ideally, a solid understanding of the Financial Ombudsman Service and the work that we do.
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days.
- Generous pension.
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only.
Let’s Make This Easy.
To apply, upload an updated version of your CV. Applications need to be submitted by 11:59pm on Sunday 26th July. Shortlisted candidates will be asked to complete an online assessment. Interviews for this role will take place on the 3rd and 4th August.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out, be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Digital Product Owner in London employer: Financial Ombudsman
The Financial Ombudsman is an excellent employer, offering a supportive work culture that values collaboration and attention to detail. With a focus on employee growth, you will have access to professional development opportunities while enjoying the benefits of hybrid working in the vibrant London Docklands. Join us for a meaningful role where your contributions directly impact customer satisfaction and data protection compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Owner in London
✨Connect with Product Management Communities
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✨Attend Industry Meetups and Workshops
Check out local meetups or workshops specifically targeted at product management. These gatherings are prime spots to meet hiring managers and fellow practitioners. Plus, they often lead to connections that can help you land temporary roles.
✨Showcase Your Work with a Portfolio
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✨Apply Directly on Company Websites
When you spot a temp role like Digital Product Owner at Financial Ombudsman, go straight to their website to apply. Direct applications often have a better chance of standing out since they show commitment. It's worth the extra effort, trust us!
We think you need these skills to ace Digital Product Owner in London
Some tips for your application 🫡
Show Off Your Product Sense:In product management, we want to see your understanding of user needs and business value. When you're crafting your CV and cover letter, highlight specific products you've worked on, the methodologies you used, and how those experiences shaped your product sense. If you have insights into user journey mapping, competitive analysis, or product lifecycle, make sure to feature them!
Highlight Relevant Experience:For a temporary role, employers often look for candidates who can hit the ground running. Make sure your written application showcases not just your past roles, but also specific outcomes you've driven. Don't shy away from using metrics—how did your contributions impact the product or team? We love when you quantify your achievements!
Be Ready to Adapt:Temporary positions can often lead to quick changes in direction. In your cover letter, convey your adaptability and eagerness to learn. Mention any experiences where you’ve had to pivot or adjust your approach to meet project goals. Talk about how you thrive in dynamic environments—it'll really resonate with us at Financial Ombudsman!
Link to Your Portfolio:If you've worked on product roadmaps, user stories, or any visualisations, link to your portfolio in your application. Even a personal project that demonstrates your skills as a product manager can show your proactive approach. It's a great way for us to see your work in action and understand your style. And remember, apply through our website to make it easier for us to find you!
How to prepare for a job interview at Financial Ombudsman
✨Show Off Your Product Knowledge
Make sure we can discuss the product lifecycle with confidence! Be ready to showcase your understanding of key concepts in product management, such as roadmap planning and user research. We want to hear about any tools you're familiar with, like JIRA or Trello, as they’re popular in this space!
✨Agile Mindset is Key
As a temporary role, they'll want us to hit the ground running. Brush up on Agile methodologies and be prepared for scenario-based questions where you might need to demonstrate how you'd handle shifting priorities or tight deadlines. Show that you can think on your feet and adapt quickly!
✨Bring Your Portfolio of Projects
If you've got any product projects up your sleeve—be it case studies or live examples—bring them along! For a temporary position, they’re going to want to see tangible results from your previous work, so don't hold back on demonstrating how you've made an impact in past roles.
✨Communicate Clearly and Concisely
They’ll be looking to see how you articulate your ideas, so practice your pitch! Make sure we can summarise complex product requirements into clear, understandable language. Being able to express yourself well is vital in product management, especially in a temporary role where quick collaboration is essential!
