Learning and Development Senior Coordinator

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We are inviting you to build the future with us. If you are curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: fixed term contract 12 months

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: £27,728

Location: London, Exchange Tower

Reporting to: Academy Manager

By joining our team, you will enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

As the Learning and Development Senior Coordinator, you will play a crucial role in supporting the L&D Academy and wider L&D team in the execution of a transformative initiative aimed at reshaping our organisation's onboarding process. Reporting directly to the L&D Academy Manager, you will provide essential coordination and administrative support to ensure the smooth delivery of programmes and other initiatives. Your attention to detail, organisational skills, and proactive approach will be instrumental in facilitating the successful delivery of the project.

What You’ll Do:

• Coordinate in-person and virtual workshops, and training sessions for the suite of onboarding programmes.
• Support the development and maintenance of L&D Academy documentation, including feedback collation and analysis, team plans and progress reports.
• Serve as a central point of contact for Academy related inquiries, providing timely and accurate information to stakeholders as needed.
• Coordinate logistics for on-site training, including travel arrangements, venue bookings, hotel bookings and training room booking and equipment setup.
• Support the creation and distribution of learning materials and resources, ensuring accessibility and relevance to Academy objectives.
• Coordinate with external partners and vendors to procure necessary resources and services for delivery.
• Assist in the management of budgets, tracking expenses and ensuring adherence to financial guidelines.
• Provide administrative support for the evaluation and assessment of learning interventions and programmes, collating feedback and generating reports as required.
• Act as a liaison between the L&D Academy team and other internal departments to facilitate smooth delivery of programmes.

Minimum Criteria:

• Proven experience working within a customer service focused industry essential, preferably within an HR Team.
• Highly organised and a strong communicator with good IT skills - MS Office, particularly Excel, Word, PowerPoint, Teams etc.
• Knowledge of reporting processes - good knowledge of Learning and Development processes and procedures.
• Analytical and accurate with a good attention to detail - Adaptable and innovative approach to problem solving.

It would also be nice for you to have:

• Ability to contribute ideas and suggestions for improving processes and enhancing the overall effectiveness of coordination activities.
• Experience of maintaining accurate records of project activities, ensuring documentation is up-to-date and easily accessible for reference.
• Previous use of LMS or Workday administration also desirable.
• A good match on an individual level to our organisational values.

Why You’ll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:

• Wellbeing: Health plan, gym memberships, mental health support
• Growth: We invest in your future with courses, mentorship, promotions
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy:

Apply in a few minutes by uploading your CV. Applications need to be submitted by 23:59 on Tuesday 14th April. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Don’t miss out, be part of the journey and take advantage of this opportunity.

Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.