IT Configuration and Catalogue Manager

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We’re not just hiring we’re inviting you to build the future with us. If you’re curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £53,300 - £60,000 depending on experience.

Location: London

Reporting to: Service Management Manager

By joining our team, you’ll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

The purpose of your role: To design, create and ensure that our Configuration Management Database (CMDB) and IT Service Catalogue are accurate, reliable and used effectively across the organisation. You’ll play a key part in improving how we manage our technology and how colleagues access the services they need. Your work will help us maintain a clear picture of our IT estate, strengthen governance, and support change and incident management – all so that we can continue to deliver a stable, secure and user-focused technology service to everyone at the Financial Ombudsman Service.

What You’ll Do:

• You’ll own and maintain configuration management and service catalogue processes, policies, and standards in line with ITIL best practice.
• Leading the design, creation, and management of the CMDB, ensuring it accurately reflects our IT infrastructure, applications, and service dependencies.
• You’ll lead the development and ongoing management of the IT Service Catalogue, working closely with service owners and product teams to ensure services are clearly described, kept up to date, and easy for colleagues to find and request through self‐service channels.
• You’ll promote ITIL best practice across ITSM processes, provide insight and reporting to support service improvement, contribute to incident, problem, and change management, and manage and develop a Configuration & Catalogue Analyst to build strong internal capability.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

• Experience with IT Service Catalogue creation.
• Significant experience managing a Configuration Management Database (CMDB) and/or IT Service Catalogue in a mature ITSM environment.
• Experience with CMDB creation, integrations, discovery tools, or automation workflows, particularly in environments where the CMDB is being built from scratch.
• Hands-on experience with ITSM tools such as Hornbill, ServiceNow or equivalent.
• Confidence working with a wide range of technical and non-technical stakeholders. You will have excellent communication skills and the ability to explain complex information clearly using metrics and dashboards.
• Evidence of line management experience as you will be responsible for the management and development of Configuration and catalogue analyst.

It would also be nice for you to have:

• ITIL v4 Practitioner level certification or higher.
• Experience with CMDB creation, integrations, discovery tools or automation workflows.

Why You’ll Love Working with Us: We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:

• Flexibility: remote, hybrid, or in-office
• Wellbeing: Health plan, gym memberships, mental health support
• Growth: We invest in your future with courses, mentorship, promotions
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London

Let’s Make This Easy. Apply in a few minutes: Please attach a copy of your CV as part of your application. Applications close at 11:59pm on 2nd April. If you’re successful at this stage, you’ll be invited to complete an online assessment and/or an introductory MS Teams call with the hiring manager during the week commencing 6th April.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

Join our community – This is a great opportunity to learn about the Financial Ombudsman and the work that we do. Good luck with your application.

Who we are... With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.