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- Tasks: Support and improve systems related to Identity and Collaboration technologies.
- Company: Join a dynamic team in a leading IT services organization focused on innovation.
- Benefits: Enjoy flexible working hours and a hybrid work model with a competitive salary.
- Why this job: Be the go-to tech expert while driving improvements and mentoring others in a collaborative culture.
- Qualifications: Experience with Microsoft Active Directory, Exchange, and collaboration tools is essential.
- Other info: We value diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 39600 - 66000 ÂŁ per year.
Infrastructure Engineer (CAI)
Infrastructure Engineer (CAI)
Apply locations London – Exchange Tower posted on Posted 2 Days Ago time left to apply End Date: March 20, 2025 (12 days left to apply) job requisition id JR-02228
Infrastructure Engineer (Collaboration and Identity)
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: Circa ÂŁ55,000
Reporting to: Infrastructure Collaboration and Identity Manager
London docklands
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
Using a “Cloud First” approach, our Infrastructure department provides the foundation for all IT services and delivers communication services for the organisation.
The Collaboration and Identity team sits within Infrastructure and provides core Identity (Active Directory, Entra, SSO) and Collaboration (Email, Telephony, MS Teams) technologies to the business.
You’ll be using advanced technical knowledge to resolve issues, continually drive improvements, and work on a variety of projects to make sure the systems in your area are working effectively and have the capability needed for the future.
Key responsibilities
- You will be the go-to person for anything related to the systems you are supporting, delivering support, maintenance, and improvements.
- Take ownership of technical development in your area and ensure SLAs for day-to-day support are met.
- Continuously updating your advanced technical knowledge.
- A strong communicator with the ability to build relationships and understand requirements and improvements that can be made.
Minimum Criteria:
Technical
- Microsoft Active Directory
- Microsoft Exchange Server (Including Exchange on-prem, online and hybrid configuration)
- Microsoft 365 collaboration technologies
- EntraID and EntraConnect
- MS Teams
- Outlook
- Email systems routing and configuration (DKIM, SPF, DMARC etc)
Soft Skills/Accreditations
- Well organised with strong attention to detail – you’ll be writing and maintaining design, installation and configuration documentation.
- Experience working in a technical team where you’ve been resolving technical problems, delivering upgrades and continuous improvements.
- Experienced in defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support.
- Fosters a culture of customer first, focuses on continual upskilling, and mentoring junior members of the team.
How do I apply?
Please apply with your CV and if you feel it would benefit your application, include a short statement around how your experience fits this role.
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role.
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Infrastructure Engineer (CAI) employer: Financial Ombudsman
Contact Detail:
Financial Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer (CAI)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and Microsoft Exchange Server. Having hands-on experience or relevant certifications can significantly boost your confidence during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical challenges you've faced and how you resolved them. This will demonstrate your ability to take ownership and drive improvements, which is crucial for this role.
✨Tip Number 3
Since communication is key in this position, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've built relationships within a technical team and how you prioritize customer needs.
✨Tip Number 4
Research the company’s culture and values, especially their commitment to diversity and inclusion. Be prepared to discuss how your background and experiences align with their mission, as this can set you apart from other candidates.
We think you need these skills to ace Infrastructure Engineer (CAI)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Active Directory, Exchange Server, and Microsoft 365 collaboration technologies. Use specific examples to demonstrate your technical skills and achievements.
Craft a Strong Statement: Include a short statement that clearly outlines how your experience aligns with the key responsibilities of the Infrastructure Engineer role. Focus on your problem-solving abilities and any relevant projects you've worked on.
Highlight Soft Skills: Emphasize your organizational skills and attention to detail in your application. Mention any experience you have in mentoring or supporting junior team members, as this is valued in the role.
Specify Working Pattern: In your application, indicate your desired working pattern, whether full-time or part-time. This shows your flexibility and willingness to adapt to the company's hybrid working policy.
How to prepare for a job interview at Financial Ombudsman
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft Active Directory, Exchange Server, and Microsoft 365 collaboration technologies. Highlight specific projects where you resolved technical issues or implemented improvements.
✨Demonstrate Strong Communication Skills
As a key communicator in the role, practice explaining complex technical concepts in simple terms. Be ready to share examples of how you've built relationships with team members and stakeholders to understand their requirements.
✨Emphasize Your Problem-Solving Abilities
Prepare to discuss situations where you've taken ownership of technical challenges. Share how you approached these problems, the solutions you implemented, and the impact on the team or organization.
✨Align with Company Values
Research the company's commitment to diversity and inclusion. Be ready to discuss how you can contribute to fostering a customer-first culture and mentoring junior team members, aligning with their values.
