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- Tasks: Lead the design and implementation of collaboration and identity services using cloud technologies.
- Company: Join the Financial Ombudsman Service, a values-driven not-for-profit organisation.
- Benefits: Enjoy flexible working, competitive salary, health benefits, and professional growth opportunities.
- Why this job: Make a real impact by solving complex problems in a collaborative environment.
- Qualifications: Proven experience in cloud technologies and leadership skills required.
- Other info: Diverse and inclusive culture with excellent career development prospects.
The predicted salary is between 67800 - 81000 £ per year.
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
We know great collaboration starts with great people. If you’re the kind of leader who can translate complex problems into clear, secure solutions—and enjoys partnering with Architecture, Product Owners and business leaders—this role will give you the scope and support to do your best work.
Contract: Permanent
Working hours: 35 hours per week is full time.
Salary: £78,925 - £90,000 dependent on experience
Reporting to: Head of IT Infrastructure
Location: London, docklands. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right.
The purpose of the role
The infrastructure team delivers core technologies and cloud-based communication and security platforms for all Ombudsman IT services, ensuring systems are reliable, secure, and high-performing. The collaboration and identity team manages delivery, support, security, and operation of collaboration and identity technologies, including email, video collaboration, and identity management. The Collaboration and Identity Manager leads strategy, design, and implementation of collaboration and identity solutions for internal and external use. Requires expertise in traditional and cloud-based technologies to deliver seamless, efficient experiences.
Key responsibilities
- Lead the design and implementation of strategic and tactical collaboration and identity services, maximising the use of adopted cloud technologies.
- Drive the design and implementation of collaboration and identity security aligned with zero-trust principles.
- Develop solutions to technology and business challenges in partnership with technology and architecture teams, ensuring compliance with security and data protection standards.
- Create and maintain short-term (6–12 months) and long-term (24–36 months) technology roadmaps based on industry trends.
- Provide hands-on support for complex system issues.
- Contribute to distributed architecture efforts by producing high-quality artefacts for component and system-wide architectures.
- Identify and implement opportunities for improvement.
- Prepare business cases to support technology and process enhancements.
- Influence overall IT strategy by aligning your roadmaps with other technology teams.
- Respond to application and system change requirements.
- Define component architectures to enable continuous improvement.
- Provide technical insight to the Technical Design Authority and Technical Think Tank.
- Ensure technology components are maintained under proper governance with clear plans.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- Proven experience delivering complex cloud and on-premises end-user technologies, collaboration, and identity services.
- Expertise in designing and implementing scalable, reliable, and secure collaboration and identity solutions.
- Strong knowledge of cloud security principles and their practical application in evolving environments.
- Hands-on experience with:
- Microsoft Exchange Online
- MailMarshal SMTP
- Identity and Access Management systems
- Symantec PGP
- Microsoft Purview Email Encryption
- Microsoft Teams / Microsoft 365
- Quest Change Manager
Why you’ll love working with us
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
You can learn more about our values here:
- Flexibility: Work your way — hybrid or in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Please apply with an up to date CV, ensuring you are highlighting where your experience fits the minimum criteria. Applications need to be submitted by Midnight on 13th February 2026.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now.
A full job profile is available on request and will be provided to candidates shortlisted.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out, be part of the journey and take advantage of this opportunity.
Authenticity of applications
To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications. We wish you the best of luck with your application.
Who we are…
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.
The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to apply.
Identity and Collaboration Services Manager employer: Financial Ombudsman
Contact Detail:
Financial Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Identity and Collaboration Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and think about how your experience aligns with their mission. We want you to show them why you’re the perfect fit for the role!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. We suggest focusing on behavioural questions, as they often come up and give you a chance to showcase your skills and experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. We recommend reiterating your interest in the position and mentioning something specific from the interview to make it personal.
We think you need these skills to ace Identity and Collaboration Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Collaboration & Identity Manager. Highlight your experience with cloud technologies and identity services, as well as any leadership roles you've held. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you’ve successfully delivered complex solutions or improved processes in previous roles. This helps us see the impact you've made.
Be Authentic: We value authenticity in applications, so be yourself! Share your personal experiences and insights that relate to the role. This gives us a better sense of who you are and how you might fit into our team culture.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at the Financial Ombudsman Service. Don’t miss out!
How to prepare for a job interview at Financial Ombudsman
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Microsoft Exchange Online and Microsoft Teams. Brush up on your knowledge of cloud security principles and identity management systems, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your previous leadership experience. Think about times when you coached or developed a team, and be ready to discuss how you can bring that experience to the Collaboration and Identity Manager role.
✨Align with Their Values
Familiarise yourself with the organisation's values: Purpose, Ambition, Respect, and Trust. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture of diversity and inclusion.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to collaboration and identity services. Practice articulating your thought process clearly, focusing on how you would approach complex challenges and implement effective solutions.
