Governance & Oversight Specialist

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!**Governance & Oversight Specialist**Do you want to be part of a team where *Purpose* drives everything we do, *Ambition* fuels our growth, *Trust* builds our foundation, and *Respect* shapes our culture.Step into a role where your insight drives strategic decisions and your governance expertise shapes operational excellence. Join us as a Governance & Oversight Specialist and help influence the future of financial fairness.**Contract:** Permanent**Working hours:** 35 hours per week is full time.**Salary:** Circa £59,450**Reporting to:** Head of Governance and Oversight**Location:** London, DocklandsBy joining our team, you\’ll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. *Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.***Join our community –**This is a great opportunity to learn about the Financial Ombudsman and the work that we do.The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right.**The purpose of the role**As a Governance and Oversight Specialist, you will play a pivotal role in supporting the Head of Governance and Oversight to drive strategic governance, performance and target setting assurance, and operational insight across the Operational Planning and Performance function.You will contribute to the design, implementation, and continuous improvement and adherence of governance frameworks, performance reporting, target setting, casework tools and decision-making structures that underpin service excellence and operational resilience. Your work will directly inform senior leadership, enabling data-driven decisions and fostering a culture of accountability and continuous improvement.**What You’ll Do**As Governance and Oversight Specialist, you will coordinate the work of others, within the team, to ensure that continuous governance and oversight initiatives are clearly scoped, costed, planned and executed.This role requires a strong analytical mindset, the ability to distil complex data into actionable insights, and a proactive approach to identifying opportunities for enhanced oversight. You will be responsible for producing high-quality reports and briefings for senior stakeholders, ensuring governance processes are robust, transparent, and consistently applied across the function.**Key responsibilities*** Supporting the Head of Governance and Oversight in delivering governance and oversight activities across Operational Planning and Performance.* Preparing and maintaining documentation such as RACIs, process maps, and oversight frameworks.* Conducting data analysis to support decision-making and performance monitoring.* Assisting in the development and implementation of performance-based incentive schemes.* Supporting the governance of individual target setting frameworks and undertaking checks on performance targets.* Supporting the governance and oversight of casework tools.* Collaborating with Quality Advisers to drive continuous improvement in quality processes.* Contributing to reporting for ExCo and Board subcommittees on planning and performance risks and governance initiatives.* Building effective relationships across operational teams in order to influence stakeholders by understanding and addressing their needs, using a range of relevant approaches.* Have the ability to lead others with minimal support, providing direction and guidance while reviewing work at agreed milestones.* Use discretion in identifying and responding to complex issues, applying sound judgement and insight.*To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:***Minimum Criteria*** Previous experience in a role involving data analysis, reporting, or governance including employing data, insight and digital skills to drive solutions and decision making.* Proven ability to transform complex data into actionable insights and produce high-quality reports for senior management, executive level and board stakeholders, with the clarity to communicate effectively across diverse audiences.* Experience in designing, implementing, and continuously improving governance frameworks and performance management processes.* Ability to influence stakeholders by understanding and addressing their needs and building effective relationships across operational teams.* Proven capability to deputise for the Head of Governance and Oversight, including representing the function in senior forums, making decisions within delegated authority, and ensuring continuity of leadership and oversight.* Experience and capability to coach and mentor others, supporting their development and fostering a culture of continuous learning and improvement.* Proficiency in using data tools (e.g., Excel, Power BI, or similar).**It would also be nice if you have the following experience*** Experience working in a financial services or related area* Understanding of complaints case-handling processes**Why You\’ll Love Working With Us**We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:* **Flexibility**: Work your way — hybrid or in-office* **Wellbeing**: [Health plan, gym memberships, mental health support]* **Growth**: We invest in your future with [courses, mentorship, promotions]* **Culture**: Diverse. Inclusive. Collaborative. Fun.We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:* 25 days holiday entitlement, with the option to buy extra or sell days* Generous pension* Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave* Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few* Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others* Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only**Let’s Make This Easy** *- Apply in a few minutes*Apply with your updated CV, ensuring you are highlighting where your experience aligns with the the minimum criteria.Applications need to be submitted by **Midnight** on **Friday, 14th** November 2025***Due to high application numbers this advert may end earlier than the date specified, so please don\’t delay and apply now!*****The recruitment process**Shortlisted candidates will be invited to a first stage of the recruitment process which may include completing online assessments and/or a telephone interview.Formal interviews for this role will be held via a teams meeting in week commencing 24th November 2025A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process**The Financial Ombudsman is an Equal Opportunity Employer**We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success #J-18808-Ljbffr