At a Glance
- Tasks: Lead a team of 15+ Investigators, driving performance and continuous improvement.
- Company: Join the Financial Ombudsman, a leader in customer service excellence.
- Benefits: Hybrid work model, development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by ensuring fair outcomes for customers.
- Qualifications: Experience in financial services and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Financial Ombudsman is seeking an Operational People Manager to lead a team of 15+ Investigators, driving performance and continuous improvement in a hybrid work model from Coventry.
The role focuses on coaching, change management, and ensuring fair, timely, high-quality outcomes for customers.
You will build a positive environment, deliver development opportunities, and align team goals with the organisation’s mission and values.
Prior experience in financial services is advantageous.
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People & Performance Lead (15+ Investigators) – Hybrid in Coventry employer: Financial Ombudsman
The Financial Ombudsman is an excellent employer, offering a supportive work culture that values collaboration and attention to detail. With a focus on employee growth, you will have access to professional development opportunities while enjoying the benefits of hybrid working in the vibrant London Docklands. Join us for a meaningful role where your contributions directly impact customer satisfaction and data protection compliance.
