Cloud Solution Architect

Looking for a new challenge? Take a look at our current vacancies.

Contract: Permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns.

Salary: £80,000-90,000 dependent on experience

Location: London

Reporting to: Chief Architect

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office and we enjoy both flexibility and collaboration.

About Us

At the Financial Ombudsman Service, we’re working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2026 will see us continue with our ambitious agenda.

We’re looking for a Solution Architect who thrives on solving complex business challenges through smart, scalable technology solutions.

What you’ll do:

• Translate business needs into clear, actionable technical solutions.
• Lead multi-disciplinary teams through ideation and solution development.
• Develop solution visions and high-level designs that balance innovation, feasibility, and value.
• Collaborate with delivery teams to ensure smooth implementation and alignment with design intent.
• Engage with stakeholders across business and technology to ensure shared understanding and buy-in.
• Present solutions to governance forums with clarity and confidence.

What we’re looking for as a minimum criterion:

• Experience designing solutions across the Microsoft Power Platform ecosystem.
• Strong understanding of application development, integration, and cloud platforms.
• Skilled in producing solution documentation, including solution visions and high-level designs.
• Evidence of excellent communication and facilitation skills – you are recognised for leading discussions with business and technology stakeholders and can translate technical to non-technical stakeholders.
• Comfortable navigating ambiguity and driving clarity.
• You are curious and open-minded in exploring how best to leverage the existing technology landscape to deliver meaningful customer and business outcomes.
• You don’t need to be an expert in every technology we use—but you should bring deep expertise in the Microsoft Power Platform eco-system, along with a broad understanding of how the others contribute to end-to-end solutions.

Our current ecosystem includes:

• Case Handling & Automation: Microsoft D365, Power Platform, Azure Logic Apps, Azure Functions, Azure DevOps
• Integration: NServiceBus, Azure Service Bus
• HR & Finance: Workday, Anaplan
• Productivity & Collaboration: Microsoft 365 AI
• Intelligent Automation: Azure AI, Microsoft Copilots

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.

Wellbeing: [Health plan, gym memberships, mental health support]

Growth: We invest in your future with [courses, mentorship, promotions]

Culture: Diverse. Inclusive. Collaborative. Fun. We also offer an attractive, competitive salary and flexible benefits to suit our people.

Benefits and Perks:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

The Financial Ombudsman is an Equal Opportunity Employer. We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview.

Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria.

Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

Who we are… With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work - and work together.

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.