Senior Data and Insights Analyst

Join a team where drives everything we do, fuels our growth, builds our foundation, and shapes our culture. We’re not just hiring; we’re inviting you to build the future with us. If you’re curious, driven, and ready to leave your mark, this is your invitation to make your next move. By joining our team, you’ll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment, as well as extensive opportunities for personal and career development.

About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.

What You’ll Do:

• Delivering against your personal objectives and your contribution to our commitments.
• Driving evidence-based decisions through analysis and insight, both reactive from the needs of the Service and proactive from your own initiative and business knowledge.
• Maintaining excellent business knowledge, alongside an understanding of a range of analytical tools, methodologies and approaches – with a key focus on systems thinking and integrative solutioning.
• Ensuring your analysis – and the data it is based on – is quality assured, documented and fit-for-purpose, seeking feedback and opportunities for continuous improvement.
• Additionally, QA the analytical work of others in the wider team, when required.
• Leading on crosscutting analytical projects and supporting project work across the organisation where there are data analysis requirements.
• Making sure data is managed appropriately including access, quality and retention.
• Supporting and mentoring other analysts in the delivery of their workstreams.
• Delivering a fair and efficient service that reflects the diversity of our customers and our people.

Minimum Criteria:

• A strong record of impact through analysis, ideally in a large organisation that prides itself on customer service.
• Experience of leading and delivering a portfolio of analytical work – through your own analytical and problem-solving skills and supporting the analysis of others.
• The ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations, so your – and others’ analytical expertise drives evidence-based improvements.
• Knowledge (Math/Stats degree or aligned qualification preferred) and practical experience of a range of quantitative and qualitative analytical techniques, with expertise in several specific, technical areas (for example: SQL, Python and/or R, mathematical modelling, sampling and statistical theory, systems thinking and operational research methods).
• Strong communication skills, both verbal and written – you can explain your ideas in a way the decision makers understand and can act on.
• Attention to detail coupled with a strong quality assurance focus, to ensure accurate solution delivery that meets the stated requirements.

Why You’ll Love Working with Us:

• Flexibility: remote, hybrid, or in-office
• Wellbeing: Health plan, gym memberships, mental health support
• Growth: We invest in your future with courses, mentorship, promotions
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy. Apply in a few minutes: Please upload a copy of your CV. Applications need to be submitted by Midnight on 30th Jan 2026. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. The Financial Ombudsman is an Equal Opportunity Employer. We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.