At a Glance
- Tasks: Lead and support a team of investigators to drive performance and engagement.
- Company: Join the Financial Ombudsman Service, a leader in customer advocacy.
- Benefits: Enjoy hybrid working, strong focus on development, and collaboration opportunities.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real difference by ensuring fair outcomes for customers.
- Qualifications: Experience in people management and a passion for coaching.
The predicted salary is between 40000 - 50000 £ per year.
The Financial Ombudsman Service is seeking an Operational People Manager in Manchester to lead a team of 15+ Investigators and drive performance, development and engagement.
You will coach, mentor and support colleagues through change, ensuring fair and timely outcomes for customers.
This role offers hybrid working and a strong focus on people development, coaching and cross-team collaboration.
You’ll partner with HR and casework leaders to deliver continuous improvements and excellent customer
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Operations People Leader – Investigations Team (Hybrid) in Manchester employer: Financial Ombudsman Services
The Financial Ombudsman Service is an excellent employer, offering a dynamic work environment where your expertise in data protection can make a real impact. With a strong focus on employee growth and development, you will have access to ongoing training and collaborative opportunities in a hybrid setting that promotes work-life balance. Join us to be part of a supportive culture that values analytical skills and attention to detail, all while contributing to the integrity of the financial services sector.
Contact Details:
Financial Ombudsman Services Recruitment Team
