Talent Acquisition Adviser in London

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: £35,000

Location: Exchange Tower, London

Reporting to: Talent Acquisition Partner

By joining our team, you will enjoy the best of both worlds – hybrid working and the collaboration of a great office environment, as well as extensive opportunities for personal and career development.

About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.

What You’ll Do: As a Talent Acquisition Adviser, you will play a pivotal role in maintaining candidate experience throughout a candidate journey – you are the front-line brand ambassadors. You will work directly with the Talent Acquisition Partners and colleagues to help provide the right number of people with the right skills to meet the organisation’s overall strategy. To help us find the very best talent, you will proactively identify suitable candidates using advanced internet sourcing techniques. Your ability to source the right talent will then allow you to sift and screen the highest calibre of candidates who apply through our applicant tracking system.

Minimum Criteria:

• Proven Talent Acquisition professional with a strong recruitment mindset, gained within a fast-paced in-house or agency environment.
• Demonstrated experience delivering volume and specialist recruitment, with the ability to prioritise effectively and manage multiple roles simultaneously.
• Strong expertise in direct sourcing, including advanced use of LinkedIn as a talent pipeline and market-mapping tool, with a track record of filling hard-to-fill roles.
• Ability to use recruitment data and insights (sourcing metrics, time-to-hire, pipeline data) to inform decisions, influence stakeholders and continuously improve hiring outcomes.
• Experience working with applicant tracking systems and online recruitment tools.

It would also be nice for you to have or What you’ll bring:

• Having an understanding of employment legislations that affect recruitment, for example IR35 and sponsorships.
• Being people solutions oriented and having a proactive approach with strong attention to detail.
• The ability to work collaboratively to achieve results – having the drive to deliver the right outcomes and results.
• Proficient in Microsoft Office software and Workday experience.
• Project management experience.

Why You’ll Love Working With Us:

• Flexibility: Work your way — remote, hybrid, or in-office.
• Wellbeing: Health plan, gym memberships, mental health support.
• Growth: We invest in your future with courses, mentorship, promotions.
• Culture: Diverse, Inclusive, Collaborative, Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only.

Let’s Make This Easy. Apply with your CV. Applications need to be submitted by 23:59 on 30 January 2026.

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Don’t miss out, be part of the journey and take advantage of this opportunity.

Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.