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- Tasks: Drive evidence-based decisions through insightful analysis and lead crosscutting analytical projects.
- Company: Join the Financial Ombudsman Service, a vital player in UK financial services.
- Benefits: Enjoy flexible working, health plans, gym memberships, and extensive personal development opportunities.
- Why this job: Make a real impact while collaborating in a diverse and inclusive environment.
- Qualifications: Strong analytical skills, experience with SQL/Python/R, and excellent communication abilities.
- Other info: 25 days holiday, generous pension, and a fun, collaborative culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Join a team where drives everything we do, fuels our growth, builds our foundation, and shapes our culture. We're not just hiring; we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment, as well as extensive opportunities for personal and career development.
About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.
What You'll Do:
- Delivering against your personal objectives, and your contribution to our commitments.
- Driving evidence-based decisions through analysis and insight, both reactive from the needs of the Service and proactive from your own initiative and business knowledge.
- Maintaining excellent business knowledge, alongside an understanding of a range of analytical tools, methodologies and approaches – with a key focus on systems thinking and integrative solutioning.
- Ensuring your analysis – and the data it is based on – is quality assured, documented and fit-for-purpose, seeking feedback and opportunities for continuous improvement. Additionally, QA the analytical work of others in the wider team, when required.
- As required, leading on crosscutting analytical projects and supporting project work across the organisation where there are data analysis requirements.
- Making sure data is managed appropriately including access, quality and retention.
- Supporting, and mentoring other analysts in the delivery of their workstreams.
- Delivering a fair and efficient service, that reflects the diversity of our customers and our people.
Minimum Criteria:
- A strong record of impact through analysis, ideally in a large organisation that prides itself on customer service.
- Experience of leading and delivering a portfolio of analytical work – through your own analytical and problem-solving skills and supporting the analysis of others.
- The ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations, so your – and others' analytical expertise drives evidence-based improvements.
- Knowledge (Math/Stats degree or aligned qualification preferred) and practical experience of a range of quantitative and qualitative analytical techniques, with expertise in several specific, technical areas (for example: SQL, Python and/or R, mathematical modelling, sampling and statistical theory, systems thinking and operational research methods).
- Strong communication skills, both verbal and written – you can explain your ideas in a way the decision makers understand and can act on.
- Attention to detail coupled with a strong quality assurance focus, to ensure accurate solution delivery that meets the stated requirements.
Why You'll Love Working with Us:
- Flexibility: remote, hybrid, or in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let's Make This Easy. Apply in a few minutes: Please upload a copy of your CV. Applications need to be submitted by Midnight on 30th Jan 2026. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Senior Data and Insights Analyst in London employer: Financial Ombudsman Services
Contact Detail:
Financial Ombudsman Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Data and Insights Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with our mission and how you can contribute to our goals. We love candidates who are genuinely interested in what we do!
✨Tip Number 3
Practice your analytical skills! Be ready to discuss specific projects where you've used data to drive decisions. We want to hear about your thought process and how you tackle challenges using evidence-based insights.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to connect.
We think you need these skills to ace Senior Data and Insights Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Data and Insights Analyst role. Highlight your analytical achievements and any relevant tools you've used, like SQL or Python, to show us you're the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about data analysis and how you can contribute to our mission. Share specific examples of your past work that demonstrate your problem-solving skills and ability to drive evidence-based decisions.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application is clear and concise. Use straightforward language to explain complex ideas, so we can easily see how you'd communicate insights to decision-makers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy – just upload your CV and cover letter, and you’re good to go! We can't wait to see what you bring to the table.
How to prepare for a job interview at Financial Ombudsman Services
✨Know Your Data Tools
Make sure you brush up on your knowledge of SQL, Python, and R before the interview. Be ready to discuss how you've used these tools in past projects, as well as any analytical techniques you've mastered. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled ambiguous situations in previous roles. Think about specific challenges you faced and how your analytical skills led to evidence-based improvements. This will demonstrate your ability to focus on the big picture while also diving into the details.
✨Communicate Clearly
Practice explaining complex data insights in simple terms. You might be asked to present your findings to non-technical stakeholders, so being able to communicate your ideas clearly is crucial. Use examples from your experience where you successfully conveyed your analysis to decision-makers.
✨Emphasise Continuous Improvement
Be prepared to discuss how you ensure quality assurance in your work and how you seek feedback for continuous improvement. Highlight any mentoring experiences you've had with other analysts, as this shows your commitment to team growth and collaboration.
