Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and implementation of collaboration and identity services using cutting-edge cloud technologies.
- Company: Join the Financial Ombudsman Service, a vital player in UK financial services.
- Benefits: Enjoy flexible working, generous holiday, health perks, and professional growth opportunities.
- Why this job: Make a real impact by solving complex problems and enhancing collaboration for diverse teams.
- Qualifications: Proven experience in cloud technologies and leadership in collaboration and identity services.
- Other info: Be part of a values-led organisation that celebrates diversity and fosters an inclusive culture.
The predicted salary is between 67800 - 81000 £ per year.
We know great collaboration starts with great people. If you’re the kind of leader who can translate complex problems into clear, secure solutions—and enjoys partnering with Architecture, Product Owners and business leaders—this role will give you the scope and support to do your best work.
Contract: Permanent
Working hours: 35 hours per week is full time.
Salary: £78,925 - £90,000 dependent on experience
Reporting to: Head of IT Infrastructure
Location: London, docklands.
About Us
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right.
The purpose of the role
The infrastructure team delivers core technologies and cloud-based communication and security platforms for all Ombudsman IT services, ensuring systems are reliable, secure, and high-performing. The collaboration and identity team manages delivery, support, security, and operation of collaboration and identity technologies, including email, video collaboration, and identity management. The Collaboration and Identity Manager leads strategy, design, and implementation of collaboration and identity solutions for internal and external use. Requires expertise in traditional and cloud-based technologies to deliver seamless, efficient experiences.
Key responsibilities
- Lead the design and implementation of strategic and tactical collaboration and identity services, maximising the use of adopted cloud technologies.
- Drive the design and implementation of collaboration and identity security aligned with zero-trust principles.
- Develop solutions to technology and business challenges in partnership with technology and architecture teams, ensuring compliance with security and data protection standards.
- Create and maintain short-term (6–12 months) and long-term (24–36 months) technology roadmaps based on industry trends.
- Provide hands-on support for complex system issues.
- Contribute to distributed architecture efforts by producing high-quality artefacts for component and system-wide architectures.
- Identify and implement opportunities for improvement.
- Prepare business cases to support technology and process enhancements.
- Influence overall IT strategy by aligning your roadmaps with other technology teams.
- Respond to application and system change requirements.
- Define component architectures to enable continuous improvement.
- Provide technical insight to the Technical Design Authority and Technical Think Tank.
- Ensure technology components are maintained under proper governance with clear plans.
Minimum Criteria
- Proven experience delivering complex cloud and on-premises end-user technologies, collaboration, and identity services.
- Expertise in designing and implementing scalable, reliable, and secure collaboration and identity solutions.
- Strong knowledge of cloud security principles and their practical application in evolving environments.
- Hands-on experience with Microsoft Exchange Online, MailMarshal SMTP, Identity and Access Management systems, Symantec PGP, Microsoft Purview Email Encryption, Microsoft Teams / Microsoft 365, Quest Change Manager.
- Skilled in creating adaptable, forward-looking technology roadmaps.
- Previous leadership experience, you’ll have coached, developed and managed teams previously.
- Familiarity with ITIL-based service delivery principles.
Why you’ll love working with us
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
You can learn more about our values here:
- Flexibility: Work your way — hybrid or in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
How do I apply?
Please apply with an up to date CV, ensuring you are highlighting where your experience fits the minimum criteria. Applications need to be submitted by Midnight on 13th February 2026.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out, be part of the journey and take advantage of this opportunity.
Authenticity of applications
To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.
We wish you the best of luck with your application.
Identity and Collaboration Services Manager in London employer: Financial Ombudsman Services
Contact Detail:
Financial Ombudsman Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Identity and Collaboration Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you’re the perfect fit for the role and the team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Collaboration and Identity Services Manager. Keep it concise but impactful—show them what you bring to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at the Financial Ombudsman Service.
We think you need these skills to ace Identity and Collaboration Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Collaboration & Identity Manager. Highlight your experience with cloud technologies and collaboration tools, as well as any leadership roles you've held. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you’ve successfully implemented collaboration and identity solutions in the past. This will help us see the impact you've made in previous roles.
Be Authentic: We value authenticity in applications, so be yourself! Share your personal experiences and insights related to the role. This helps us get a sense of who you are beyond your qualifications and makes your application stand out.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at the Financial Ombudsman Service.
How to prepare for a job interview at Financial Ombudsman Services
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Microsoft Exchange Online and Identity Management systems. Brush up on your knowledge of cloud security principles and be ready to discuss how you've applied them in real-world scenarios.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare examples that highlight your previous leadership experiences. Think about times when you coached or developed team members, and be ready to discuss how you foster collaboration and drive results.
✨Align with Their Values
The Financial Ombudsman Service values Purpose, Ambition, Respect, and Trust. Reflect on how your personal values align with theirs and be prepared to share specific examples that demonstrate these qualities in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially around complex system issues. Prepare to discuss how you would approach designing and implementing collaboration and identity solutions, keeping in mind their zero-trust security principles.
