Business Intelligence Lead in London

Join a team where drives everything we do, fuels our growth, builds our foundation, and shapes our culture. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment, as well as extensive opportunities for personal and career development.

About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.

In this role, you’ll be responsible for ensuring that the gathering of requirements and development of reporting is achieved working in a collaborative way with key stakeholders so it can be delivered quickly, accurately and in an easy-to-use way.

What You’ll Do: Our Business Intelligence Lead is responsible for all reporting that is delivered across the organisation including our casework teams, finance and HR. You will be taking on this role for a critical period in the organisation, as we develop our reporting strategy and look to make use of additional tools and technology. Your team leadership and technical expertise will be critical. You’ll develop and maintain strong relationships with internal stakeholders to ensure that the organisation has access to the information it needs in order to make decisions. You’ll be responsible for the best use of our business intelligence software and working closely with the head of Business Analysis and insight in our strategic thinking on what reporting requirements we may need for the future.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

• You will have experience working with business intelligence software, and have direct experience of the software development life cycle as well as excellent technical knowledge and practical knowledge of providing business reporting.
• Demonstrable experience of managing a team including giving feedback, coaching and developing team members as well as helping to prioritise work.
• Ability to communicate complex data to different stakeholder groups, including senior leadership.
• A strong track record of project management as well as identifying and implementing system and process improvements.
• Strong experience in Power BI, SQL and Microsoft Azure Data platform.

Why You’ll Love Working with Us:

• Flexibility: hybrid, or in-office.
• Wellbeing: Health plan, gym memberships, mental health support.
• Growth: We invest in your future with courses, mentorship, promotions.
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only.

Let’s Make This Easy. Apply in a few minutes: Please upload a copy of your CV. Applications need to be submitted by Midnight on the 17th March 2026. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.