At a Glance
- Tasks: Lead and innovate our digital platforms, ensuring they are secure and user-friendly.
- Company: Join the Financial Ombudsman Service, a values-driven not-for-profit organisation.
- Benefits: Enjoy flexible working, competitive salary, health perks, and personal development opportunities.
- Other info: Diverse, inclusive culture with excellent career growth potential.
- Why this job: Make a real impact in financial services while growing your career in a supportive environment.
- Qualifications: Experience in web architecture and managing technical teams is essential.
The predicted salary is between 65000 - 72000 £ per year.
Looking for a new challenge? Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Permanent
Working hours: 35 hours per week / full time. We are open to candidates who wish to work in either London or Coventry.
Salary:
London: £65,000 - £72,000 depending on skills and experience
Coventry: £58,000 - £65,000 depending on skills and experience.
Reporting to: Senior Technology Portfolio Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office, as well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
The purpose of this role is to act as the strategic and technical lead for the Financial Ombudsman Service’s external-facing digital estate, driving platform evolution, robust technical governance, and high-performing third-party delivery. The Digital Systems team plays a vital role in developing and supporting the external-facing technical estate of the Financial Ombudsman Service.
As the System Manager – Digital, you will have end-to-end technical ownership of our core digital platforms, including our Consumer and Business Digital Portals, and our Digital Front Door online complaint submission form and Website, Website Applications (such as the Interest Rate Calculator). You will serve as the principal technical authority for these environments, ensuring they are secure, highly available, and seamlessly integrated with our back-end casework tools.
What You’ll Do:
- Setting and executing the technical roadmap for the digital platform estate, ensuring our public-facing tools remain secure, compliant, and technically modern.
- Managing and holding third-party vendors and AMS providers tightly to account, ensuring strict adherence to contractual technical governance, performance metrics, and value for money.
- Collaborating closely with internal Digital Product Owners to prioritise backlog items, balance technical debt, and ensure new feature releases support the overarching casework strategy.
- Overseeing the technical integrity and continuous availability of our high-volume entry points, specifically the portals and online complaint application forms.
- Building, managing, and developing a high-performing team of technical analysts; setting clear individual objectives, allocating workloads, and acting as a technical coach.
- Implementing a rigorous change management and deployment governance framework across all digital web applications and calculators to prevent operational disruption.
- Serving as the senior technical escalation point for complex, cross-platform incidents, driving root-cause analysis alongside external partners.
- Keeping pace with external technical, legal, and accessibility developments (such as WCAG compliance and digital security standards) to keep our platforms safe and inclusive.
Minimum Criteria:
- Significant experience as a technical subject matter expert for customer-facing web architecture, digital portals, and complex integrations within a regulated service or financial sector environment.
- Extensive experience directly managing and holding third-party technical vendors or AMS partners to account against demanding service level contracts.
- Leading, supervising, and coaching technical staff or analysts, with a proven track record of growing technical capability and driving team performance.
- Deep knowledge of web content management platforms, cloud-based digital infrastructure, and data workflows connecting external front-ends to internal case management engines.
- Strong problem-solving credentials, featuring critical thinking and complex decision-making skills to resolve multi-party technical incidents under operational pressure.
- Collaborative stakeholder management, with demonstrated diplomacy and influencing skills to navigate competing priorities between product managers, security teams, and suppliers.
- Leading user acceptance testing (UAT) frameworks and deployment governance procedures across a continuous development lifecycle.
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
You can learn more about our values here:
- Flexibility: remote, hybrid, in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
Apply in a few minutes: Please upload a copy of your CV. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out be part of the journey and take advantage of this opportunity.
Systems Manager - Digital in Vauxhall employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a supportive and inclusive work culture in Manchester, where you can make a meaningful impact on the lives of consumers facing financial disputes. With a strong commitment to employee development, generous benefits including a competitive salary, comprehensive health coverage, and opportunities for personal growth, you'll find a rewarding career path that values your contributions and promotes work-life balance through flexible working arrangements. Join us and be part of a diverse team dedicated to fairness and integrity in financial services.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Manager - Digital in Vauxhall
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✨Contribute to Open Source Projects
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We think you need these skills to ace Systems Manager - Digital in Vauxhall
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Financial Ombudsman Service.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Financial Ombudsman Service and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Financial Ombudsman Service
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Financial Ombudsman Service uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
