Strategy Development Manager

Strategy Development Manager

Financial Ombudsman Service

Location: London Docklands

Contract: Permanent

Working hours: 35 hours per week (full time; open to part‑time/flexible arrangements)

Salary: from £75,850

Reporting to: Head of Strategic Planning

Hybrid working: at least four days a fortnight in the office

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.

If you’re curious, driven, and ready to leave your mark, this is your invitation to make your next move.

What you’ll do

As Strategy Development Manager, you’ll play a pivotal role in shaping and delivering the Financial Ombudsman Service’s strategic priorities. You’ll lead the development, implementation and evaluation of our organisational strategy, working closely with senior leaders and cross‑functional teams to ensure our long‑term objectives are met. Your work will involve facilitating strategy workshops, driving complex strategic projects, and producing key strategic communications, including board papers and contributions to annual and budget reports.

You’ll also coordinate internal and external research and analysis to inform our strategic direction, ensuring our strategic narrative is consistently reflected across corporate publications. Collaboration is central to this role, as you’ll engage with stakeholders across and beyond the organisation to support the definition and communication of our strategy and priorities.

Minimum criteria

• Proven experience in strategic planning, operational planning, or corporate strategy development within a complex organisation.
• Demonstrable track record of leading and delivering cross‑functional projects or programmes, working with senior stakeholders.
• Experience preparing strategic board papers or similar corporate publications, showing ability to synthesise and present complex information.
• Proficiency in using strategic planning tools, software, and data analysis methods to support evidence‑based decision‑making.

What you’ll bring

• Ability to cut through complex data and apply an analytical mindset to generate clear, actionable insights for strategic decision‑making.
• Strong communication and influencing skills with the ability to engage stakeholders at all levels and drive strategic recommendations forward.
• Effective project management and organisational abilities, ensuring initiatives are delivered on time and within scope.
• A collaborative approach to stakeholder engagement, both internally and externally, to support the development and implementation of strategy.

Why you’ll love working with us

• Flexibility: remote, hybrid, or in‑office
• Wellbeing: health plan, gym memberships, mental health support
• Growth: investment in your future with courses, mentorship, promotions
• Culture: diverse, inclusive, collaborative, fun

Benefits

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Family-friendly policies, including enhanced maternity pay, carers and dependants leave
• Employer‑provided benefits such as private medical insurance, virtual GP, critical illness cover, life assurance cover
• Choice of voluntary benefits including technology scheme, cycle‑to‑work scheme, will‑writing service, among others
• Gym membership discounts and a fully equipped on‑site gym open 24/7 in London only

How to apply

Applications need to be submitted by 23:59 Friday 16th January 2026.

To apply, please upload a current CV; an option to leave a supporting statement is available.

Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team.

Due to high application numbers this advert may end earlier than the specified date, so please don’t delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

To apply for a vacancy internally, you must have successfully passed probation and have no live warnings or development plans in place.

Equal Opportunity Employer

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.

Good luck with your application.

Good luck with your application.