Senior Learning and Development Coordinator

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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Learning and Development Senior Coordinator

Are you ready to make a meaningful impact? If you have a knack for detail, exceptional organisational skills, and a proactive mindset, we want you on board to help shape the future of our organisation.

Contract: 12 month FTC

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: £30,000

Reporting to: Academy Manager

Location: London Docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

As the Learning and Development Senior Coordinator, you will play a crucial role in supporting the L&D Academy and wider L&D team in the execution of a transformative initiative aimed at reshaping our organisation\’s onboarding process.

Reporting directly to the L&D Academy Manager, you will provide essential coordination and administrative support to ensure the smooth delivery of programmes and other initiatives. Your attention to detail, organisational skills, and proactive approach will be instrumental in facilitating the successful delivery of the project.

Key responsibilities

• Coordinate in-person and virtual workshops, and training sessions for the suite of onboarding programmes.
• Support the development and maintenance of L&D Academy documentation, including feedback collation and analysis, team plans and progress reports.
• Serve as a central point of contact for Academy-related inquiries, providing timely and accurate information to stakeholders as needed.
• Coordinate logistics for on-site training, including travel arrangements, venue bookings, hotel bookings, and training room setup.
• Support the creation and distribution of learning materials and resources, ensuring accessibility and relevance to Academy objectives.
• Coordinate with external partners and vendors to procure necessary resources and services for delivery.
• Assist in the management of budgets, tracking expenses and ensuring adherence to financial guidelines.
• Provide administrative support for the evaluation and assessment of learning interventions and programmes, collating feedback and generating reports as required.
• Act as a liaison between the L&D Academy team and other internal departments to facilitate smooth delivery of programmes.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Proven experience working within a customer service focused industry essential, preferably within an HR Team.
• Highly organised and a strong communicator with good IT skills – MS Office, particularly Excel, Word, PowerPoint, Teams etc.
• Knowledge of reporting processes – good knowledge of Learning and Development processes and procedures.
• Analytical and accurate with a good attention to detail – adaptable and innovative approach to problem solving.

Desirable Criteria

We would also like you to have the following skills:

• Contribute ideas and suggestions for improving processes and enhancing the overall effectiveness of coordination activities.
• Maintain accurate records of project activities, ensuring documentation is up-to-date and easily accessible for reference.
• Experience of LMS or Workday administration also desirable.
• A good match on an individual level to our organisational values.

Why Financial Ombudsman Service?

We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here .

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
• Employee Assistance Programme.
• Extensive opportunities for personal and career development.
• Fully equipped on-site gym open 24 / 7 (London office only).
• Extensive Well-being resources including on-site therapists (London office only).
• Beautiful and bright London office looking over the Thames and near to mainline stations.
• Our Coventry office is 2 minutes’ walk from the main station.
• Our employee led networks (a couple of examples being our Women\’s Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Please apply by uploading a current CV.
• Applications need to be submitted by 11:59pm on Tuesday 17th April 2025.

Due to high application numbers this advert may end earlier than the date specified, so please don\’t delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We welcome internal applications; to apply you must have passed probation and have no development plans currently in place.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service

• Our careers page:

Good luck with your application!

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