Senior Learning and Development Coordinator (12 months, fixed term)

Contract: fixed term contract 12 months

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns.

Salary: From £28,421

Location: London, Exchange Tower - Hybrid

Reporting to: Academy Manager

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

What You’ll Do

• Coordinate in-person and virtual workshops, training sessions and a range of other learning solutions
• Support the development and maintenance of L&D documentation and reports, including data capture
• Serve as a central point of contact for L&D related enquiries, providing timely and accurate information to stakeholders through Workday as needed.
• Coordinate logistics for on-site training, including travel arrangements, venue bookings, hotel bookings and training room booking and equipment setup.
• Support the creation and distribution of learning materials and resources, ensuring accessibility, relevance to Learning & Development objectives, and attendance logging
• Communicate changes and updates to stakeholders as required, for example rescheduling courses.
• Coordinate with external partners and vendors to procure necessary resources and services for delivery.
• Assist in the management of budgets, tracking expenses and ensuring adherence to financial guidelines.
• Process external training bookings via invoicing or corporate card.
• Provide administrative support for the evaluation and assessment of learning interventions and programmes, collating feedback and generating reports on a regular basis.
• Act as a liaison between the L&D Academy team and other internal departments to facilitate smooth delivery of external and internal programmes.

Minimum Criteria

• Proven experience working within a customer focused role, preferably within an HR Team
• Highly organised and a strong communicator with good IT skills - MS Office, particularly Excel, Word, PowerPoint, Teams, Copilot etc.
• Knowledge of reporting processes
• Analytical and accurate with a good attention to detail - adaptable and innovative approach to problem solving.
• Experience of working in a Learning and Development environment, or a genuine interest in developing a career in Learning and Development, with a willingness to learn and build knowledge of L&D practices and approaches.

What you will bring

• Ability to contribute ideas and suggestions for improving processes and enhancing the overall effectiveness of coordination activities.
• Experience of maintaining accurate records of project activities, ensuring documentation is up-to-date and easily accessible for reference.
• Previous use of a LMS or HR system such as Workday
• A good match on an individual level to our organisational values.

Why You’ll Love Working With Us

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.

Wellbeing: [Health plan, gym memberships, mental health support]

Growth: We invest in your future with [courses, mentorship, promotions]

Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria.

Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

Who we are… With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.