At a Glance
- Tasks: Lead impactful learning solutions and shape organisational capability.
- Company: Join the Financial Ombudsman Service, a vital player in UK financial services.
- Benefits: Enjoy hybrid working, generous holiday, health plans, and professional growth opportunities.
- Other info: Diverse, inclusive culture with a focus on personal development and well-being.
- Why this job: Make a real difference by driving meaningful change in a collaborative environment.
- Qualifications: Experience in L&D, project management, and stakeholder engagement required.
The predicted salary is between 42445 - 42445 £ per year.
Contract: permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £42,445
Location: London Docklands (Hybrid)
Reporting to: Learning and Development Partner
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do
You’ll lead the design and delivery of high-impact learning and development solutions, taking full ownership from concept through to evaluation. Working closely with HR and senior stakeholders, you’ll ensure learning strategies align with organisational goals, deliver leadership and organisation-wide programmes, and use data insights to drive decisions. You’ll also manage external partners, oversee corporate induction, and act as a key contact for complex queries and sponsorship requests. This role offers real influence and autonomy, where you’ll shape capability across the organisation. You’ll support colleagues to build skills, mentor L&D team members, and champion early careers programmes, all while driving a strong, inclusive learning culture. If you’re motivated by making a visible impact and leading meaningful change, this is a challenge worth taking.
Minimum Criteria
- Proven experience working in a learning and development (L&D) environment, delivering programmes or initiatives.
- Evidence of managing high-impact, strategically important L&D projects from design through to evaluation.
- Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines.
- Advanced stakeholder management skills, with evidence of engaging and influencing senior stakeholders and tailoring communication to different audiences.
- Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP), with a focus on continuous improvement.
- Experience of facilitating training sessions both online and in person and willingness to facilitate on an ad-hoc basis.
Nice to have
- Ability to show adaptability and flexibility in a changing environment, managing shifting priorities effectively.
- Knowledge of HCM/HRIS/LMS/LXP systems to support and enhance learning delivery (Workday experience is advantageous).
- Ability to demonstrate collaborative working and critical thinking to solve problems and improve ways of working.
- Confidence using Microsoft Office tools, including Teams, to support delivery and stakeholder engagement.
- A proactive approach to supporting an inclusive learning culture, aligned to organisational values.
Why You'll Love Working With Us
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Wellbeing: Health plan, gym memberships, mental health support
Growth: We invest in your future with courses, mentorship, promotions
Culture: Diverse. Inclusive. Collaborative. Fun.
Benefits and Perks
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will‑writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Equal Opportunity and Diversity
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We want everyone to perform at their best and feel able to be themselves. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. We’re proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview. Do let us know of any reasonable adjustments you need.
Contact and Application
Applications need to be submitted by 23:59 on Sunday 25 September. Interviews may be conducted via video, telephone, or panel interview, with some vacancies requiring an online assessment to measure the minimum criteria. Do let us know of any reasonable adjustments you need.
Senior Learning and Development Adviser employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a supportive and inclusive work culture in Manchester, where you can make a meaningful impact on the lives of consumers facing financial disputes. With a strong commitment to employee development, generous benefits including a competitive salary, comprehensive health coverage, and opportunities for personal growth, you'll find a rewarding career path that values your contributions and promotes work-life balance through flexible working arrangements. Join us and be part of a diverse team dedicated to fairness and integrity in financial services.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Learning and Development Adviser
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Financial Ombudsman Service!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Financial Ombudsman Service.
We think you need these skills to ace Senior Learning and Development Adviser
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Financial Ombudsman Service. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
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How to prepare for a job interview at Financial Ombudsman Service
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Financial Ombudsman Service.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at Financial Ombudsman Service will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Financial Ombudsman Service and how you would contribute to adapting HR strategies.
