At a Glance
- Tasks: Lead HR initiatives, support staff, and manage a team of coordinators in a dynamic environment.
- Company: Join a diverse and inclusive team at the Financial Ombudsman Service.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym discounts, and growth opportunities.
- Other info: Flexible working arrangements available; we celebrate diversity and inclusivity.
- Why this job: Make a real impact in HR while developing your skills in a supportive culture.
- Qualifications: Experience in HR, strong communication skills, and proficiency in HR systems required.
The predicted salary is between 33990 - 33990 £ per year.
Location: London, Exchange Tower (Hybrid)
Salary: From £33,990
Reporting to: People Hub Manager
About the role
You’ll be a key part of our HR team, acting as a subject‑matter expert in areas such as leavers, family‑friendly policies, and sickness absence, while managing a number of HR coordinators. You’ll provide first‑line support to staff and stakeholders, handling a range of queries and ensuring operational tasks are delivered accurately and efficiently. Working closely with teams across HR, you will keep guidance up to date and maintain a smooth, joined‑up service. You will identify improvements, coach colleagues, and help resolve more complex issues or complaints. Additionally, you will play a key role in maintaining quality—meeting targets, using feedback, and making sure we get things right the first time—while building strong relationships across HR and with stakeholders.
Responsibilities
- Act as a subject‑matter expert in HR areas such as leavers, family‑friendly policies, and sickness absence
- Manage a team of HR coordinators
- Provide first‑line support to staff and stakeholders, handling a range of queries
- Ensure operational tasks are delivered accurately and efficiently
- Collaborate with HR teams to keep guidance up to date and maintain smooth service delivery
- Identify process improvements, coach colleagues, and handle complex issues or complaints
- Maintain quality and meet targets, using feedback to improve outcomes
- Build strong relationships across HR and with external stakeholders
Qualifications
- Proven experience working within a busy HR team, delivering support across multiple priorities in a fast‑paced environment
- Experience using HR systems (e.g. Workday, SAP, or similar) to manage employee data, processes, and reporting
- Working knowledge of HR policies, processes, and key employment legislation, evidenced through practical application in an HR role
- Experience managing competing deadlines and prioritising workload effectively, while maintaining accuracy and quality
- Proficient use of Microsoft Office tools (Outlook, Excel, and Word) to support HR activities and communication
Desired
- A CIPD qualification (or a desire to work toward it)
- Experience working in a customer‑focused environment, managing multiple queries and delivering a high‑quality service
- Resilience and adaptability, responding positively to change and shifting priorities
- Proactive approach to improving processes, identifying opportunities, and supporting implementation of change
- Experience leading or mentoring, with ability to support, guide, and develop others
Benefits
- 25 days holiday entitlement, with the option to buy or sell days
- Generous pension scheme
- Family‑friendly policies, including enhanced maternity pay, carers, and dependants leave
- Private medical insurance, virtual GP, critical illness cover, life assurance coverage
- Voluntary benefits: technology scheme, cycle‑to‑work scheme, will‑writing service
- Gym membership discounts and a fully equipped on‑site gym open 24/7 (London only)
- Health plan, gym memberships, and mental health support
- Growth opportunities: courses, mentorship, promotions
- Diverse, inclusive, collaborative, and fun culture
Working Hours
35 hours per week (full time). We are open to part‑time or flexible working arrangements.
Equal Opportunity
The Financial Ombudsman Service is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from underrepresented groups across all communities. We are a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria will be progressed to the next stage of the selection process. Please let us know of any reasonable adjustments you may need.
Senior HR Coordinator employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a vibrant and inclusive work culture in the heart of London. With a strong focus on employee growth through mentorship and training opportunities, alongside generous benefits such as a comprehensive pension scheme and health support, we ensure our team members thrive both personally and professionally. Our commitment to diversity and flexible working arrangements makes us a standout choice for those seeking meaningful and rewarding employment.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior HR Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching common HR scenarios and how you’d handle them. Think about your past experiences and be ready to share specific examples that showcase your skills and knowledge in areas like family-friendly policies and sickness absence.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and career goals. Check out our website for roles that excite you, and tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their HR team.
We think you need these skills to ace Senior HR Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior HR Coordinator. Highlight your experience in HR, especially around leavers, family-friendly policies, and managing teams. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about HR and how you can contribute to our team. Be sure to mention any relevant experience and how you’ve handled complex issues in the past.
Showcase Your HR Knowledge:We love candidates who know their stuff! Make sure to demonstrate your understanding of HR policies, processes, and key employment legislation in your application. This will show us that you’re ready to hit the ground running.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your HR Stuff
Make sure you brush up on your knowledge of HR policies, especially around leavers, family-friendly policies, and sickness absence. Being able to discuss these topics confidently will show that you're the subject-matter expert they need.
✨Showcase Your Leadership Skills
Since you'll be managing a team of HR coordinators, be prepared to share examples of how you've led or mentored others in the past. Highlight your ability to coach colleagues and resolve complex issues effectively.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified process improvements or handled complaints. Discussing these experiences will illustrate your proactive approach and resilience in a fast-paced environment.
✨Build Relationships
Emphasise your experience in building strong relationships with stakeholders. Be ready to talk about how you've collaborated with different teams to ensure smooth service delivery and maintained quality in your work.
