At a Glance
- Tasks: Join our HR team to support and improve employee experiences in a dynamic environment.
- Company: Be part of the Financial Ombudsman Service, a vital player in UK financial services.
- Benefits: Enjoy flexible working, competitive salary, and extensive personal development opportunities.
- Other info: Diverse, inclusive culture with a focus on wellbeing and professional growth.
- Why this job: Make a real impact by shaping HR processes and supporting your colleagues.
- Qualifications: Experience in HR, strong communication skills, and proficiency in HR systems required.
The predicted salary is between 33990 - 33990 € per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Contract: permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £33,990
Location: London, Exchange Tower (Hybrid)
Reporting to: People Hub Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Our People Hub team is the operational heart of HR. We are the first point of contact for our people when they need to get in touch with HR. We manage operational processes within HR and focus on providing a fantastic customer service while doing it.
What You’ll Do:
You’ll be a key part of our HR team, acting as a subject matter expert in areas like leavers, family-friendly policies or sickness absence, and manage a number of HR coordinators. You’ll provide first-line support to customers, handle a range of queries, and ensure operational tasks are delivered accurately and efficiently. Working closely with teams across HR, you’ll keep guidance up to date and help maintain a smooth, joined-up service.
This is a great opportunity to shape how we work. You’ll identify improvements, support and coach colleagues, and help resolve more complex issues or complaints. You’ll also play a key role in maintaining quality—meeting targets, using feedback, and making sure we get things right first time—while building strong relationships across HR and with stakeholders.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- Proven experience working within a busy HR team, delivering HR support across multiple priorities in a fast-paced environment
- Experience of using HR systems (e.g. Workday, SAP, or similar) to manage employee data, processes, and reporting
- Working knowledge of HR policies, processes, and key employment legislation, evidenced through practical application in an HR role
- Experience of managing competing deadlines and prioritising workload effectively, whilst maintaining accuracy and quality
- Proficient use of Microsoft Office tools (particularly Outlook, Excel, and Word) to support HR activities and communication
It would also be nice for you to have:
- A CIPD qualification (or a desire to work towards it), demonstrating commitment to professional HR development
- Experience of working in a customer-focused environment, managing multiple queries and delivering a high-quality service
- Ability to demonstrate resilience and adaptability, responding positively to change and shifting priorities
- Ability to demonstrate a proactive approach to improving processes, identifying opportunities and supporting implementation of change
- Experience leading or mentoring, with the ability to support, guide, and develop others
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Wellbeing: [Health plan, gym memberships, mental health support]
Growth: We invest in your future with [courses, mentorship, promotions]
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy. Apply in a few minutes with your CV. Applications need to be submitted by 1st June 2026 at 23:59. The next step would be a call with someone from our Talent Acquisition Team. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Senior HR Coordiantor employer: Financial Ombudsman Service
At the Financial Ombudsman Service, we pride ourselves on being a values-led organisation that fosters a diverse and inclusive work culture. With a strong emphasis on employee wellbeing, professional growth opportunities, and a collaborative environment, our London-based team enjoys the benefits of hybrid working alongside a comprehensive package that includes generous holiday entitlement, health plans, and a fully equipped on-site gym. Join us to make a meaningful impact in the financial services sector while advancing your career in a supportive setting.
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior HR Coordiantor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Financial Ombudsman Service. Understand their values and mission, and think about how your experience aligns with what they do. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common HR interview questions and think about how you can showcase your skills in managing multiple priorities and delivering high-quality service. Role-play with a friend or use online resources to get comfortable with your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Senior HR Coordiantor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior HR Coordinator role. Highlight your relevant experience in HR, especially any work with policies and processes that align with what we’re looking for.
Showcase Your Skills:Don’t just list your skills; show us how you’ve used them in real situations. Whether it’s managing competing deadlines or using HR systems, give us examples that demonstrate your capabilities.
Be Authentic:We love authenticity! Make sure your application reflects who you are. Avoid using AI-generated content, as we value genuine personal applications that showcase your unique voice.
Apply Through Our Website:For a smooth application process, apply directly through our website. It’s quick and easy, and ensures your application gets to the right place without any hiccups!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your HR Stuff
Make sure you brush up on your knowledge of HR policies, processes, and key employment legislation. Be ready to discuss how you've applied this knowledge in your previous roles, especially in a busy HR environment.
✨Showcase Your Customer Service Skills
Since the role involves providing first-line support to customers, prepare examples of how you've managed multiple queries and delivered high-quality service in the past. Highlight any experience you have in a customer-focused environment.
✨Demonstrate Your Adaptability
The HR landscape can change quickly, so be prepared to discuss how you've responded positively to change and shifting priorities. Share specific instances where you've had to adapt your approach to meet new challenges.
✨Be Ready to Discuss Process Improvements
Think about times when you've identified opportunities for improvement in HR processes. Be ready to share your proactive approach to implementing changes and how it benefited your team or organisation.
