Senior Data and Insights Analyst

Senior Data and Insight Analyst

Contract: FTC 12 months. Working hours: 35 per week. Salary: £54,500 – £60,000 depending on experience and location.

Location: London. Reporting to: Lead Analyst.

As part of the Analysis and Insight function, you will support the implementation and growth of a data‑led strategy within the Financial Ombudsman Service.

Responsibilities

• Use inferential, descriptive, causal and predictive techniques to produce impactful analytical outputs that support evidence‑based decision making.
• Work with accuracy and professionalism to deliver longer‑term analytical projects, ad‑hoc urgent requests, and a self‑driven programme of work.
• Ensure analysis and data are quality‑assured, documented, and fit‑for‑purpose; seek feedback and opportunities for continuous improvement.
• Quality‑assure analytical work of others when required.
• Demonstrate initiative and drive, challenging and prompting where necessary; build the brand of the analytics team through effective stakeholder and colleague engagement.
• Support and mentor other analysts in the delivery of their workstreams.
• Deliver a fair and efficient service that reflects the diversity of our customers and our people.

Qualifications

• Track record of impact through quantitative analysis, ideally in a large organisation that prioritises customer service.
• Experience leading and delivering a portfolio of analytical work with demonstrable examples.
• Ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders.
• Knowledge (Math/Stats degree or aligned qualification preferred) and practical experience of a range of quantitative analytical techniques.
• Comfortable working knowledge of SQL, Python and/or R, mathematical modelling, sampling and statistical theory, systems thinking and operational research methods.
• Strong verbal and written communication skills; can explain ideas in a way decision makers understand.
• Attention to detail with strong quality assurance focus, ensuring accurate delivery that meets requirements.

Benefits

• 25 days holiday entitlement with option to buy or sell days.
• Generous pension.
• Family‑friendly policies including enhanced maternity pay, carers and dependants leave.
• Employer‑provided benefits: private medical insurance, virtual GP, critical illness cover, life assurance cover.
• Choice of voluntary benefits: technology scheme, Cycle to Work scheme, will‑writing service, etc.
• Gym membership discounts, on‑site gym open 24/7 in London only.

Equal Opportunities

The Financial Ombudsman Service is an equal opportunity employer and a Disability Confident Leader. All applicants will be treated fairly and equally in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. Applicants who meet the minimum criteria will be progressed to the next stage of the process. Reasonable adjustments can be requested.