At a Glance
- Tasks: Investigate consumer credit disputes and manage your own caseload remotely.
- Company: Join the Financial Ombudsman Service, a leader in consumer protection.
- Benefits: Fully remote work, training provided, and ongoing support from managers.
- Other info: Enjoy a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference by resolving consumer complaints and ensuring fairness.
- Qualifications: Experience in investigations and strong decision-making skills required.
The predicted salary is between 60000 - 75000 £ per year.
Financial Ombudsman Service is recruiting experienced Investigators for a fully remote, UK-based 12‑month assignment addressing consumer credit disputes.
You will manage your own caseload, investigate both sides of complaints, and deliver decisions that balance quality with productivity.
Training and accreditation are provided at the start of the assignment, with ongoing support from managers and case clinics.
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Remote Contract Investigator – Consumer Credit Disputes (UK) employer: Financial Ombudsman Service
Join a dynamic team at the Financial Ombudsman, where our values of Purpose, Ambition, Respect, and Trust create a supportive and inclusive work culture. As a PMO Lead in London, you'll benefit from flexible working arrangements, extensive personal and career development opportunities, and a strong focus on employee wellbeing. With a commitment to diversity and a range of generous benefits, including private medical insurance and gym membership discounts, we invite you to help shape how change is delivered across our organisation.
Contact Details:
Financial Ombudsman Service Recruitment Team
