At a Glance
- Tasks: Engage with key stakeholders and shape regulatory communications in a dynamic environment.
- Company: Join a values-led organisation committed to diversity and inclusion.
- Benefits: Enjoy health plans, gym memberships, generous holiday, and professional growth opportunities.
- Other info: Flexible working options available in a collaborative office environment.
- Why this job: Make a real impact in the financial services sector while developing your career.
- Qualifications: Experience in stakeholder engagement and understanding of the UK regulatory landscape.
The predicted salary is between 42025 - 42025 £ per year.
Contract: permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £42,025
Location: London, Exchange Tower (Hybrid)
Reporting to: Public Affairs Manager (Regulatory and Government)
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
What You’ll Do
- You’ll sit within the Communications directorate as part of the Public Affairs Team, helping shape how the organisation engages with key regulatory, government and parliamentary stakeholders.
- You’ll support and deliver stakeholder engagement plans, build strong relationships and represent the organisation externally, while working closely with internal teams to ensure joined‑up, consistent messaging.
- Your role will also involve monitoring developments across the financial services and regulatory landscape, attending regular meetings with stakeholders, leading internal briefings for senior leaders, drafting responses to stakeholder consultations and responding to stakeholder enquiries in a strategic, timely way.
- This is a fantastic opportunity to work at the heart of a complex and evolving regulatory environment, where your insight and judgement will directly influence how the organisation responds to external change.
- You’ll play a key role in informing consultations, sharing insight that drives understanding of our work, and helping position the organisation as a trusted voice in the sector.
- If you’re motivated by influencing at pace, working with senior stakeholders and turning data and insight into meaningful impact, this is a role where you can really make a difference.
Minimum Criteria
- Proven experience engaging with external stakeholders in a regulatory, government or policy environment (evidenced through roles, projects or campaigns).
- A clear understanding of the UK regulatory or policy landscape, ideally within financial services.
- Experience using data, research or evidence to inform recommendations, briefings or decision‑making.
- Demonstrable experience drafting clear, concise written outputs (e.g. briefings, consultation responses, stakeholder communications).
- Proven ability to manage competing priorities and deliver work in a fast‑paced environment with changing demands.
What you’ll bring
- Ability to demonstrate strong influencing skills and sound judgement when handling stakeholder issues or sensitive enquiries.
- Experience translating complex information into accessible briefings or engagement materials for different audiences.
- Ability to show effective collaboration with internal teams and subject matter experts to achieve shared outcomes.
- Strong communication skills, including the ability to build credibility and relationships with senior stakeholders.
- Evidence of being proactive, adaptable and outcome‑focused, with a keen interest in financial services and the wider regulatory environment.
Why You'll Love Working With Us
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will‑writing service amongst others
- Gym membership discounts, and a fully equipped on‑site gym open 24/7 in London only
Equal Opportunity Employer
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Public Affairs Adviser employer: Financial Ombudsman Service
As a Public Affairs Adviser at the Financial Ombudsman, you'll thrive in a dynamic hybrid working environment that fosters collaboration and innovation. With a strong commitment to employee wellbeing, professional growth, and a values-driven culture, you will have access to extensive development opportunities, generous benefits, and a supportive team that values diversity and inclusion. Join us in London, where your insights will shape our engagement with key stakeholders in the evolving regulatory landscape, making a meaningful impact in the financial services sector.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Public Affairs Adviser
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public affairs space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the organisation and its role in the regulatory landscape. Be ready to discuss how your experience aligns with their needs, especially around stakeholder engagement and communication strategies. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on articulating your experiences clearly, especially those that demonstrate your influencing skills and ability to handle sensitive enquiries. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind as they make their decision. Plus, it shows you’re proactive!
We think you need these skills to ace Public Affairs Adviser
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in engaging with stakeholders in a regulatory or government context. We want to see how your background aligns with the role of Public Affairs Adviser, so don’t hold back on showcasing relevant projects or campaigns!
Showcase Your Writing Skills:Since clear and concise written outputs are key for this role, include examples of your previous work like briefings or consultation responses. We love seeing how you can translate complex information into accessible content, so let your writing shine!
Be Clear About Your Working Pattern:We’re open to flexible working patterns, so be upfront about your preferences in your application. Whether you’re looking for part-time hours or a specific schedule, just let us know – we’re all about finding the right fit!
Highlight Your Passion for Financial Services:Demonstrate your interest in the financial services sector and the regulatory landscape. We’re looking for someone who’s proactive and outcome-focused, so share any insights or experiences that show your enthusiasm for making an impact in this area!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Stakeholders
Before the interview, research the key regulatory and government stakeholders relevant to the role. Understand their priorities and how they interact with the organisation. This will help you demonstrate your knowledge and show that you're ready to engage effectively.
✨Showcase Your Writing Skills
Since the role involves drafting briefings and responses, prepare examples of your written work. Bring along concise summaries or reports that highlight your ability to translate complex information into clear, accessible formats. This will give the interviewers confidence in your communication skills.
✨Demonstrate Your Adaptability
Be ready to discuss how you've managed competing priorities in fast-paced environments. Share specific examples where you successfully adapted to changing demands, as this is crucial for the role. Highlighting your proactive approach will resonate well with the interviewers.
✨Align with Their Values
Familiarise yourself with the organisation's values of Purpose, Ambition, Respect, and Trust. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you share their commitment to diversity and inclusion will make a positive impression.
