At a Glance
- Tasks: Support procurement processes and provide excellent customer service while learning on the job.
- Company: Join a diverse and inclusive team at the Financial Ombudsman Service.
- Benefits: Enjoy 25 days holiday, private medical insurance, and gym discounts.
- Other info: Flexible hybrid working and potential for permanent employment after the apprenticeship.
- Why this job: Kickstart your career in procurement with hands-on experience and professional development.
- Qualifications: 5 GCSEs at grade A–C, including English and Maths.
The predicted salary is between 26936 - 26936 £ per year.
This apprenticeship is a fixed-term contract of 24 months, with the possibility of a permanent offer after successful completion of the qualification. The role requires a full-time commitment of 35 hours per week, with 20% of the time allocated to off-the-job learning (lectures or tutorials).
Location: Exchange Tower, Docklands, London
Reporting to: Procurement Manager
Salary: £26,936 per annum
Hybrid Working: At least four days per fortnight in the office
What You’ll Do
- Provide first-line customer support via email, phone, and in person, ensuring that policy and process are adhered to.
- Process a range of operational procurement tasks at every stage of the procurement lifecycle.
- Manage your own workload effectively and support the wider team’s success.
- Identify concerns and suggest potential process improvements.
- Take ownership of your own development, building procurement knowledge to pass the apprenticeship qualification and make a valuable contribution.
- Use the organisation’s systems and processes in line with organisational policies.
- Attend off-the-job learning 20% of the time as required by the apprenticeship program.
Minimum Criteria
- 5 GCSEs at grade A–C, including English and Maths (or equivalent qualification).
- Not in full-time education or receiving funding for another learning programme on enrolment in September 2026.
- Full UK Right to Work for the duration of the apprenticeship and valid residence status. Must have been resident in the UK for 3 years prior to the start of the apprenticeship.
- Interest in procurement.
Benefits
- 25 days holiday entitlement with the option to buy or sell additional days.
- Generous pension scheme.
- Family-friendly policies, including enhanced maternity pay and carers and dependants leave.
- Employer-provided benefits: private medical insurance, virtual GP, critical illness cover, life assurance.
- Voluntary benefits: technology scheme, cycle-to-work scheme, will-writing service.
- Gym membership discounts and a fully equipped on-site gym open 24/7 (London only).
- Hybrid working, flexible benefits, and opportunities for personal and career development.
How to Apply
Upload a current CV with all applicable qualifications. If you are still studying, include your predicted grades. Applications close on 15th June 2026, but earlier closure is possible due to high application volume.
Equal Opportunity Statement
The Financial Ombudsman Service is an Equal Opportunity Employer and a Disability Confident Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All applicants will be treated fairly and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability, or sexual orientation.
Procurement Officer (Apprentice) employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With a generous benefits package including 25 days of holiday, private medical insurance, and access to a fully equipped gym, employees are encouraged to thrive both personally and professionally. Located in the vibrant Docklands area of London, this apprenticeship role not only provides valuable hands-on experience in procurement but also opens doors to future career opportunities within a respected organisation.
Contact Details:
Financial Ombudsman Service Recruitment Team
